Castle View - Maidstone
Castle View
Menu
Here you will find the menu of Castle View in Maidstone. At the moment, there are 6 menus and drinks on the list.
At The Castle View Restaurant, we prepare delicious dishes using the finest traditional ingredients, allowing the quality of our produce and the stunning views of the castle's moat to shine. Our newly implemented safety measures ensure a pleasant and safe dining experience in line with government guidelines. Please be advised that we do not take lunch reservations. The charming Century setting with oak beams provides a relaxed ambiance, and diners can enjoy remarkable views from the terrace of the centuries-old Leeds Castle, beautifully illuminated at night.
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Castle View Restaurant offers a picturesque setting with beautiful views, but recent visits reveal a troubling pattern of service issues that overshadow the culinary experience. Guests have reported significant delays in service, miscommunications about reservations, and a less-than-attentive staff. While the menu features some enjoyable dishes, like summer linguine, many plates fall short of expectations, often served at inadequate temperatures. Despite some positive interactions from friendly morning staff, the overall dining experience has been deemed disappointing, particularly on special occasions. Improvements in service consistency and attentiveness could elevate Castle View to the level of its stunning surroundings.
We stayedfor two nights and had booked a table for both. The view from the restaurant was beautiful. Overall the food was fine, but for £90 for two of us we weren't blown away. The service was also just fine. Nothing special! We ate elsewhere the night after. I want to highlight though, the breakfast was abysmal. It was undercooked and made both me and my partner fell ill afterwards. We opted to check out without breakfast on our last morning so that we could get a mcdonalds. The hotel is lovely, but the food overall was shocking and not worth the money charged. We got better food at a pub called the potting shed for half the cost.
Poor service, so bad in fact we didn’t even eat. We were ignored time and time again, it took 15 minutes for someone to even come over to our table and when we apologised and said we were going else where the waitress couldn’t of cared a less. The manager on shift was beyond rude time and time again. His attitude and stroppiness was completely unnecessary, and I suggest he could into another career as hospitality is clearly not for him. The 3 star for food was actually for breakfast we had the next morning. The younger morning staff were all very friendly and attentive.
Unfortunately, the experience at this restaurant was disappointing, especially considering it was a birthday celebration. The service was lacking, with delays in ordering pre-dinner drinks and main courses being brought out while starter plates were still on the table. No one inquired about coffee preferences, and we had to ask to place an order. The menu was decent but not particularly exciting. The summer linguine was tasty but overly spicy, with the taste of chili overpowering any other flavors. It's a shame because the setting is beautiful, but overall, it was a letdown.
The experience, views and food were lovely but the service leaves a lot to be desired! We waited to be seated for 10 minutes as several members of staff walked past us, we were greeted by a very unfriendly gentleman! When ordering food we were told we were ordering “too much” and he continued to comment on what we were ordering and eating! Takes 15 minutes for them to bring you your drink and about an hour for tables surrounding you to be cleared which means if you sit outside expect to be visited by seagulls eating the food scraps! After we complained about how we were spoken to by the gentleman waiter we were still expected to pay the full bill and were told “people have complained about him before”!
The kids' menu options were disappointing, as the Bologna sandwich lacked any meat.
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