Moat - Hever
Menu
Here you will find the menu of Moat in Hever. At the moment, there are 7 meals and drinks on the menu.
Located within the scenic Hever Castle, this restaurant offers a blend of experiences that vary widely. While some patrons bask in its charming ambiance, friendly service, and delicious offerings like top-notch coffee and tasty paninis, others face subpar experiences marred by long waits, unclean tables, and lackluster food. Complaints include cold chips, incorrect sauces, and tough steaks, alongside a general atmosphere of unfriendliness, especially during busy times. Despite its prime location and potential, the inconsistency in service and quality leaves some diners vowing not to return, while others continue to appreciate its cozy vibe and welcoming nature.
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Was User at Moat a mag?
This restaurant, located within the Hever Castle experience, offers a variety of teas, coffees, sandwiches, and other lunch options. However, prices are on the higher side due to its popularity with tourists. View all feedback.
What User dislikes about Moat:
This restaurant was extremely disappointing. Upon arriving at the table, we waited for 10 minutes before being approached by a rather unfriendly woman, who we assumed was the manager, and were informed that we could only have. View all feedback.
We were welcomed and attended to by a friendly and polite woman with a lovely smile in a cozy, clean, and welcoming atmosphere. The food was delicious and reasonably priced, with the best coffee in town. Plus, our cockapoo Ollie was warmly received. Thank you.
This restaurant has a fantastic ambiance and provided a wonderful experience. If you're looking for a place with free WiFi, this is the spot to be. They offer great service, quick deliveries, and their food is delicious and fast. I would give them 5 stars. Highly recommended for anyone looking for a welcoming and top-notch dining experience.
I highly recommend this restaurant not only for its spacious layout, but also for its incredibly friendly staff. The coffee is top-notch and the tea cakes are delicious. The paninis and toasties are fantastic. I am a regular customer and I cannot recommend this place enough.
Our experience at The Moat was very disappointing. Upon arrival, we were directed to only sit in the bar or garden, despite seeing empty tables in the restaurant. The table we chose in the bar had not been cleared, with dirty glasses and used sauce packets left behind. After requesting for it to be cleaned, the waitress begrudgingly took care of it, likely due to understaffing. The food was underwhelming, with the burger lacking the promised brioche bun and the chips being hard and cold. My blue cheese dip tasted overwhelmingly of garlic, and my steak was tough. Despite these issues, no one checked on us during the meal. Overall, we did not enjoy our experience and do not plan on returning.
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