Chipotle Mexican Grill - Hermitage
Menu
A complete menu of Chipotle Mexican Grill from Hermitage featuring all 8 dishes and drinks can be found here on the list.
In recent visits to a local Chipotle location, customers have expressed frustrations primarily surrounding online order pickups. While the food quality remains praised, persistent issues with order delays, incorrect portions, and a lack of staff attentiveness mar the experience. Guests have reported lengthy waits, with some enduring over an hour for their meals due to mismanagement and understaffing. Despite the delightful flavors and reasonably priced menu, the inconsistency in service and cleanliness creates a disconnect. Nevertheless, some patrons commend the restaurant's ambiance and prompt service during dine-in experiences, indicating potential for improvement if operational shortcomings are addressed.
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Was Tina Mathie at Chipotle Mexican Grill a mag?
Ordered online for pick up. They were busy and got a little behind, so I had to wait a bit for my food. Our orders were correct and yummy. We were only missing our chocolate milk. We'll return. View all feedback.
What Sarah Vacca dislikes about Chipotle Mexican Grill:
Very dirty when I went for dinner, at least 15 people waiting for a very long time. Expected my mobile order ready at 540 pm like the app says and didn't recieve until 6pm. Very unhappy, normally never this bad. Need some more View all feedback.
The food is excellent and reasonably priced. I appreciate the wide selection of dishes and drinks. I've been to this location twice and enjoyed both visits. I will definitely come back.
Delicious fresh food! The table arrangement was a bit odd, but everything was enjoyable!
I visited this restaurant with friends for dinner, and it was a lovely experience. The ambiance is stunning, featuring a large water wall that divides the space into two areas. The food was exceptional, although it took a bit longer for our meals to arrive; however, our drinks were served quickly. We were seated right next to the sushi area, which had an incredible aroma. The waiting staff was pleasant and very friendly. I'm already looking forward to dining there again!
The chipotle app pickup was terrible for this location. I went ahead and arrived for my pickup on time and waited for it to be ready. Several others were picking up at the same time. I ended up waiting 30+ minutes while asking multiple times about my order to find out that someone else had taken it about 30 minutes prior!Never once had someone checked to see if my order was on the list to be made or what was going on despite being the store for so long. It got to the point where anyone who could have possibly been in the dinner rush was long, long gone.All the pickup food it made in the back of the restaurant so even though no one was ordering up front the food that they were finally remaking could not be made in the front.The food is great but the fact that it took so long for someone to finally let me know that someone else had stolen my order from the shelf was crazy. Never once was I asked by any of the staff what my order was as I had clearly been there longer than anyone else in the store.The back-end employee had an attitude when she said she could remake my order but “no one told her that it was my order that I was waiting on” despite me going to the front repeatedly to ask about it.Overall, staff couldn’t care less about my experience and I was brushed off about having been there waiting for my food for an hour. I placed the order at 5:42pm and didn’t get to leave until 6:42pm!If I do end up going back then I certainly will not be using the app for a pickup since there is no safety in getting your order and the staff does not care about the orders either.
Very dirty when I went for dinner, at least 15 people waiting for a very long time. Expected my mobile order ready at 540 pm like the app says and didn't recieve until 6pm. Very unhappy, normally never this bad. Need some more
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