A&W - Edmonton
A&W
Description
Despite some negative experiences, including slow service, cold fries with no salt, and a suspected case of food poisoning, many customers have found the staff at this specific A&W location to be extremely friendly and accommodating. The food is reported to be hot and fresh, with portions resembling the pictures behind the counter. Customers have praised the polite, fast, and accurate service, even during late hours of the night. While some improvements in communication and service are suggested, overall, this A&W location seems to have a dedicated and hospitable staff.
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The one star is for A&W joining the “nickel and dime club”. Charging .15 cents for a bag FOR YOUR FOOD!? Get wrecked.This is unpackaged food and has nothing to do with Edmontons new bylaw 20117 that went into effect recently. Fix yourself.
Bought 4 frozen root beers today tell me why they came half empty. the worker began to argue with us when he told us it’s the machine problems not his.
Horrible Night staffOrdered to drive thru no one to take order. They start talking after I drive away. In the middle of the order they decide to just ask me to wait .Ordered a meal combo and got charged for a drink. I requested to upsize so didn’t mind. However, they stated they only have one size of drink. I would have appreciated a little communication clarifying that one cannot upsize their drinks.When asked for a receipt they informed that their printer doesn’t work. Maybe the management should invest in staff’s communication skills and hire customer service focused staff.The East Indian lady working at the counter was ready to fight instead of offering service. (I’m not being racist here but hate people from my own country just being ignorant and rude.
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