Tropical Smoothie Cafe - Winchester

Arrived here for the first time. Our visit was pleasant, could have been a tad better experience, but I will get to that shortly. First off... I want to commend the staff for the friendliness, helpfulness, and their patience for new customers. Second... The menu has a lot of options, but its very detailed, and for a couple of the items I had questions about, the staff answered them and even gave great suggestions. My wife ordered the Blimey Limey, which was a strawberry, pineapple, orange juice lime blend. And, I ordered the Island Green, it had spinach, kale, mango, pineapple banana. Both smoothies were fresh and weren't sugary. The flavors melded together really well and nothing about it was overwhelming. The thing I appreciated most about the smoothies... they were all the same size. Sometimes its nice not to have to contemplate size options. This makes the process faster and less complicated. The other thing we ordered, was the Chicken Bacon Ranch flatbread. Now, just to let you know. If you order something like this from their menu, bring your appetite. The flatbread was HUGE and STUFFED! Loads of grilled chicken, bacon, tomatoes, romaine, cheddar; all with a lite ranch that wasn't smothering it. For as much as there was, it was really well balanced. And, we really liked that. Most places give you something small and petite, but not here. This was definitely a meal in and of itself. For the price, I'm not complaining. Now, for my complaint. The location isn't an appropriate spot for this place. This place obviously drums up ALOT of business, as the line was from the side of the building, across the front of the very small shopping strip, and out onto the road coming from two different directions. Though it was dinner time and people were getting off work, the traffic to this place was holding up customers of the others stores. Even the customers that went inside TSC were waiting in the parking spots to leave. Ourselves, we waited about 20 minutes to get to order but once you order, it was only a 5 minute wait to make our payment and get our order. With that aside, this is a great place, that has great menu options, great flavors, and incredible staff. We will definitely be coming back as regulars. Even if we live an hour away.

They do a gois job keeping up just have to be patient...see below. No place to park with the long drivethrough lines the pleasant Valley Winchester location given the small strip mall location and minimal shared strip all spaces... at peak times Paisanos pizza patrons are impeded to get a parking space or leave one with the peak line of TS drive-thru cars. Always busier in the warmer months FYI They're hiring too... job hunters get your blend on! Latest parking visit...when I had to park elsewhere and walk to TS to pick up my online app order... so this effects individual online orders, walking customers and other strip.all parking patrons... and Dashers too.... something to keep in mind. More parking is needed at this location to not impede walk-in and other businesses parking patrons.. Dashers are impeded at paisanos too, that location has delivery drivers... and just like TS Paisan. Also has walk-in and eat-in patrons with minimal vustomer parking ease.

I sat in the drive thru line for almost 30 minutes with only 2 cars ahead of me. Lobby was empty. I can understand being short staffed and busy but it really just appeared to be poor management because a girl was at the window stocking lids and straws etc rather than working with the team to speed things up. No multitasking. The girl was nice enough but she was just standing there. I'm positive she couldn't have been the only one not deviating from her station. I waited in line like that once several months ago and figured it could.not possibly happen again. But it did. Never going back.

My sister ordered a Jerk Chicken Quesadilla the other night and the staff wrote a rude message on the box. I went back to the store the next day to let them know that she was rather hurt by the message. The girl I spoke with was rude and unprofessional when a simple apology would’ve gone a long way. Her exact words: “Well what did you want me to do about it?” For those who will say “ ThEy wErE jUsT lAbeLiNg tHe BoX,” clearly they didn’t need to “label” the box as my order from today was unlabeled. Even if they felt the need to label the food, there was absolutely no need to emphasize “Jerk”… I get that it was late and they were probably frustrated with a last minute order but there were 3 people working. It shouldn’t have been that much of an inconvenience. Regardless, there’s no excuse to be unkind.

They need to either close the drive thru or close the lobby. Their ability to run both at the same time is lacking. Sitting in the drive thru for over 45 minutes and still have 2 cars in front of me.