Reviews

Overall Total Score
3.6 out of 5
Very good | 113 reviews

What User likes about Hero Certified Burgers:
If you want fresh burgers with gourmet cheeses ( goat, blue and smoked) and toppings (guacamole, fire roasted peppers, portabello mushrooms and fried egg,) a variety of bun options (ciabatta and gluten-free) and both traditional and unusual side dish options (tempura zucchini,) you have to try this place. Where else can you go with a group and get fast take out for angus beef, chicken, salmon, turkey and vegetarian o... View all feedback. What User doesn't like about Hero Certified Burgers:
Great burgers - wrong Location. Everyone do yourself a favour and drive out of your way if you want ro have a good experience. They screwed up the order refused to fix it amd them that they dont need my money. The reviews are correct...they can get orders correct....pop machine still broken....shake machine still broken...HERO BURGER...WHY DO YOU LET THIS FRANCHISEE GIVE TOU SUCH A BAD RAP AND GET AWAY WITH IT? View all feedback.

Reviews from various websites

Restaurantji
3.1 ★ from 86 reviews
Anita
15.11.2023 - 16:19

The owner and staff are very friendly. I highly recommend dining here. I will definitely be coming back!

Olivia
15.11.2023 - 16:19

Highly recommend this restaurant! The customer service and food were both amazing. I particularly enjoyed the ice cream and milkshakes as well.

Therisita
15.11.2023 - 16:19

The restaurant is clean and has good customer service, but the burgers are terrible. I ordered a meat burger and it was disgusting. The texture was rubbery and...

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Anna
15.11.2023 - 16:19

Burgers are nice and juicy and tastyThe fries are crispyIt is now my grandsons fav burger joint and he is very

MODAR
15.11.2023 - 16:19

Very expensive, bad quality, super small and not tasty at all.NEVER try this garbage restaurant.!!!

Reviews for the restaurant highlighted cleanliness issues, lack of PPE, high prices, and poor food quality. One customer became ill after a gluten-free order was mishandled, while another found the food too small and disappointing. However, positive reviews praised the friendly staff, excellent burgers, and fresh taste of the food. One reviewer called it the best burger they've ever had. Others appreciated the portion size, price, and service quality. Overall, despite some drawbacks, the restaurant seemed to have a loyal customer base that enjoyed the food and experience provided.

Aggregated
4.2 ★ from 10 reviews
Monica
28.07.2023 - 11:12

I am beyond impressed. I ordered their vegan/meatless options...the fishless chips and the plant based spicy burger. First of all I live in Oshawa and they deli...

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Cody
28.07.2023 - 11:12

Got the action here 6oz with pop and poutine , this place is legit and worth every penny, I was gonna go to McDonald's and use my new coupons but decided to liv...

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Adrian
28.07.2023 - 11:12

Excellent location! Always with a smile, the service is great in my experience as I go here every so often. The hamburgers are the absolute best from all the fa...

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Harpreet
28.07.2023 - 11:12

Good food but a bit of an attitude when it comes to giving out ketchup. My order had 4 burgers and was told I’d be charged for ketchup… easy way to lose a custo...

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Nida
28.07.2023 - 11:12

HALAL I ordered heavy hitter combo, italian chicken deluxe combo with onion rings and chicken strips….they are next door to mary browns and should learn a few t...

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Tripadvisor
3.5 ★ from 10 reviews
JenniferRose
16.07.2023 - 15:54

Most fast food places make me feel like garbage after eating there Hero Burger is the exception! They provide so many healthy options that you could easily eat...

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Had lunch with my daughter. We were both pleased with our food. My veggie burger was cooked properly. Other places usually cook them as long as a regular burger...

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DONNA
16.07.2023 - 15:54

If you want fresh burgers with gourmet cheeses goat, blue and smoked) and toppings guacamole, fire roasted peppers, portabello mushrooms and fried egg), a varie...

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mari
16.07.2023 - 15:54

We were in Durham one late evening, driving home, hungry and wondering if there was a Hero joint nearby. A quick web search and we backtracked to Whitby. It's a...

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Shar
16.07.2023 - 15:54

A sticky, dirty table with drink cup marks on it should have been a warning. Next, the lack of PPE on the only two people working there. No gloves, no hair nets...

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Menu
3.8 ★ from 7 reviews

Great burgers - wrong Location. Everyone do yourself a favour and drive out of your way if you want ro have a good experience. They screwed up the order refused...

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If you want fresh burgers with gourmet cheeses ( goat, blue and smoked) and toppings (guacamole, fire roasted peppers, portabello mushrooms and fried egg,) a va...

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The burgers at Hero Burger are always awesome. I usually change it up from one to another and they are never disappointing. The staff and warm and curtious and...

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We were in Durham one late evening, driving home, hungry and wondering if there was a Hero joint nearby. A quick web search and we backtracked to Whitby. It's a...

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The burgers are fantasticVery filling__Best item on the menu though is the poutineThey use real cheese curds and hot delicious gravy.

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