Mcdonald's - West Valley City

Terrible service. my order was measured in the manager, he didn't even have the time for me or to fix it. I went through about 2 o'clock on the afternoon on Thursday and the child who took the command didn't even know what he did, hands down the worst mcdonalds ever.

If I could give 0 star ratings I would, this was the WORST experience I’ve ever encountered. We order 2 cheeseburgers and 2 hot and spicy mc chickens and some nuggets. Although I fully understand it takes a little bit longer for chicken to fully cook this was inexcusable. We pull up to the second window and then hand us our drinks that feel super super light. So I check and they weren’t even half full. Let alone completely flat! So we mentioned it to them they said they would get us new ones and told us to pull around the building to wait for a food. So we pulled around and waiting 15 mins for the first bag. Our correct order was on the receipt but the bag of food was completely wrong. And I mentioned it to the guy and he completely walked away. He brings out more food to the car behind us and their order was wrong to. I caught his attention and told him it was wrong so he went to fix it while forget our drinks. This lady comes out and brings our drinks and I tell her our food is wrong. They then proceed to bring yet another bag that was still wrong but gave the first bag to the car behind us. She finally brings our food out and it’s still missing some food. We asked for ranch, we got no ranch along with our drinks we’re still only half full. I’ve never had this bad of an experience with this location this is completely unacceptable and needs to be fixed. Remind you they weren’t busy at all! When we got there only like 3 in drive though.it seriously isn’t hard to get the correct items in the bag.

After waiting in line for over 10 minutes, we were finally able to speak to someone only to be told that the restaurant was closed. This is the second time they have closed at 11 instead of their usual 1 o'clock closing time. It is incredibly frustrating that this keeps happening, and it seems like a problem not just at this location but with the management updating their hours. It is ridiculous that customers are left waiting and employees are taking orders when the restaurant is closed.

Damon went above and beyond to ensure our drive-thru experience was great, even though we had to wait for some items to cook. We thought we lucked out by not going to McDonald's with a long line, but unfortunately our order was missing a Powerade. Despite the mistake, Damon made it right by giving us a complimentary Powerade and even made fresh fries for my daughter. Thank you Damon for making this experience memorable!

I went through the drive-thru a week ago and ordered a few items, but when I checked my bag, I realized that my hashbrown was missing. I ended up waiting 15 minutes before someone acknowledged me in the lobby and provided me with the missing item. This was very frustrating. Today, I waited over 20 minutes to receive 3 Happy Meals while inside the restaurant.