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Contribute Feedback What Gayla S likes about Fire House Biscuits And Burgers:
Service can be a little slow at the drive through if you are not ordering the daily specials, but that's because the food is prepared freshly upon placing the order. The place is always clean and staff is friendly. View all feedback.
What John P doesn't like about Fire House Biscuits And Burgers:
This was my first last time. I couldn't get waited on even though they weren't busy and there were people in the kitchen. One person even walked up to the register, then walked away without saying a word to me. WOW!!! Whoever owns this eatery needs to clean house and get some new workers. View all feedback.
Service can be a little slow at the drive through if you are not ordering the daily specials, but that's because the food is prepared freshly upon placing the order. The place is always clean and staff is friendly.
Customer service is really important to me. With that being said, it was around 8 PM on a Monday night, I pulled up to the window ready to order food for me, my husband, my sister and brother-in-law. I saw a sign on the window that said beep the horn for service, so I did. I then saw the cashier through the window. she was counting money from her register. so I waited thinking that she was gonna come to the window when she was done. After about 3 minutes, she came over to the window but not to greet me, she started counting money at that window register. so I said to myself if they are close she will let me know right but she never said anything to me. so I beep the horn again two times. she never moved her head, she didn't acknowledge me. So I decided to find their phone number online. I called inside the restaurant and she answered the phone right away. I asked her were they closed and she said yes. So I repeated myself to make sure I didn't misunderstood her and she again said yes they are closed. I don't plan on ever going there again. I don't know why she just didn't tell me that they were closed instead of ignoring me at the window. And yes I know she saw me waiting there.
Love their breakfast, love their other foods love when it's seafood boil night!! They've even made stuff for our son to eat when he's being picky!! Lol!
Their bacon was salty and their sprite is full of crack and it was salty. The person serving the meal was a mean and stupid. The little kids was staring at me.
I've eaten here twice (and will again) after passing it by for several years and glad that I finally gave them a chance. The food is actually better than I expected and the friendliness of the staff was fun. I originally come from a 2 stop light town in the midwest corn belt where everyone is your neighbor and friendly and this place definitely has that going for it.