Domino's Pizza - Spanish Fork

I ordered a pizza for delivery and the delivery man didn’t knock or ring the doorbell so I had no idea my food was there. So by the time I got it, it was cold. When I took my first bite, I had to spit it out because the crust was very doughy, sticky, and stringy. When I called the store to tell them, the first kid, I talked to said it was because of the type of pizza I ordered. And then when I said, “I understand that, but the pizza should still be cooked all the way through.” His response was, “Huh.” And then literally just sat there in silence. I waited about a minute and said “Hello..?” His response was “One sec.” and then to pass the phone to someone else.The next kid again, blamed it on the type of pizza that I ordered, and I said again that I understood that I ordered the thicker crust, but it should not be dough, sticky, and stringy. He then told me that they they got a new oven and it doesn’t cook it quite right. He said they could just send a coupon for a free pizza next time (why would I want to order from them again..? or they could remake it, but I would have to come and pick it up. When I said I didn’t have a car at the moment, he said OK, but it would be 40 minutes to an hour before I would get my replacement pizza. I then just asked for a refund, and he said I would have to call tomorrow and talk to a manager. Honestly honestly, one of the worst experiences I have had in a while.

What is up Marcos? You need more than 2 people one on the phone one trying to keep up you guys are blowing an opportunity to make alot of money ? but I don't think I will purchase from your location. YOU NEED HELP!!

Their app never works for me, I end up going to the place to order.

We love Dominos we appreciate the variety of pizza sauces and toppings. No matter where we are we go Domino’s. Even when they had an oops and brought us the wrong pizza (we have tomato allergies). They were very kind about getting us the right pizza out ASAP. Thanks guys!

One of the worst locations I've Dealt with I ordered on the app. The app sent me to that location which is beyond my control Where they absent me they take my order online. They've cooked the order wait a 1/2 hour and call me and say, we're don't deliver to that store we're canceling your order. They didn't refund my money I called and talked to the manager couple of weeks later, very rude, very unprofessional, very disappointed in the delivery. Guy, that says this is the last time. We will ever deliver this to to this address. Don't order thread again. I live between 2 dominoes. The app put me to them not to the other story. It is less than a 1/2 a mile distance in between the 2 stores. And these guys were so unprofessional. I will never, ever ever ever ever ever. Order online through that store through the app. To that store, never go in to that store. Somebody needs to take action poorly managed