New Indya - Southend-on-Sea

Proceed with caution when ordering from this restaurant. The staff are impolite and uncooperative. I placed a delivery order, but the restaurant claimed they waited outside and rang my doorbell for 15 minutes while calling my phone. However, I did not hear my doorbell or phone ring at all. They also supposedly knocked, but I did not hear that either. The person who answered the phone was disrespectful, refused to listen, and kept talking over me.

The restaurant does not deliver food promptly and their service is very poor. They took 2 hours to deliver food for a distance of 2.5 miles, and the food arrived too cold to be eaten. I would not recommend ordering food from this place.

I ordered the butter chicken, which was described as a mild curry with butter. However, what it didn't mention is that it also contains coconut. If you have a coconut allergy, you wouldn't know this. When I called to inform them of my allergy, they were not helpful and refused to do anything about it. They even wanted to charge me for another main dish and an additional delivery fee. Overall, I spent £30 and only ended up eating a starter, which was very disappointing.

I am so upset leaving this restaurant tonight. A large group of friends were here to eat, and two babies were in the group. I ordered a meal that would come on a skillet, so asked, for safety, as I had a baby with me, for the food to be put on my dinner plate in the kitchen. The owner/manager refused pointed to my son and said put IT in there meaning his buggy. I said for safety I would like it on a cold plate and again got refused. I then asked them to cancel my food, which he said he would. I 'm really not sure what the issue was, especially as they give you a dinner plate anyway. Another mother had the smae dish. When we both asked for dishes to be on cooler plates they eventually agreed. The man made such an issue of me wanting a cold plate and was speaking to us in a disgusting manner, it tarnished the evening. The incident will stop me going back. It 's down to the fact we were there with lots of lovely friends, that the evening was still a success.

Absolutely lovely food always consistent quality very friendly staff. Highly recommend this establishment