Potbelly - Schaumburg

Stopped at this Potbelly for the first time today. Went through the drive through. Asked for a skinny chicken salad sandwich with American cheese, tomato and easy lettuce. The person repeated back, American cheese, tomato, onion and easy lettuce. I said no onion and repeated myself. I just opened my sandwich. No cheese, no tomato. Very unhappy. It 's expensive to order out these days and it 's very disappointing to not get what you want.UPDATE: Sent an email as advised in the reply. Email returned UNDELIVERABLE due to too many replies.?

Ordered two sandwiches and both came with no toppings, one was the avocado turkey and it was just turkey and bread. The other was the smoked ham that once again came with nothing but the meat and bread. Horrible service.

Yuck! Shake texture was wrong, sandwich had ingredients I didn't order and bread was stale ?

They were too busy at the cashier counter having a conversation to give us half of our order or even look us in the eyes! Also tried to charge us 7 dollars for a bag. I am really disappointed by my favorite sandwich place and will be finding a different location to go.

I went through this Potbelly’s drive thru today and I had to come on here to give a HUGE shout out to Abel!! I’d been having a very tough day, and his kindness completely turned it around. Abel, I appreciate you and your fabulous customer service to the moon and back, you’re a sweetheart!! I’d been to this Potbelly’s another time in the past and also another very kind guy was working here.. this location 100% gets an A+ and it’s definitely worth the extra 15 minute drive from my house to come here. Thank you guys!!