Mcdonald's - Santa Ana

I don't think I've ever published an evaluation. The two guys are working there at 2:00 on Tuesday, April 5th, we're great. Not like it was 5 star food, but they were in a good mood, fast, and got everything right, everything you need, but can be hard to find in fast food service. I work in a café and I make sure to do the same, it doesn't take much, but it's nice when it happens.

The early morning/graveyard shift team was very friendly! I made 2 stops in the Drive-Thru and both times were great! Thanks to the cashier with a small bungalow and the manager. Service was fast and the food was really well cooked.

This place is ok, customer service is not the best, but most mcdonald's places are the same. The line usually does pretty fast. They tend to forget food items alot so make sure you double check you got all your food. Sometimes they will make you wait just for one item. One time u waited 15 minutes for one item, a mc chicken when i went to go ask what the status was no one had any idea, the name said i shouldn't of had to wait for mcchicken, no body wanted to confess that they told me to wait only to be there a long time and never get my food item. So i had to go get my receipt then they said what took you so long to come. Anyways it was bad customer service.

The staff at this location have always been just wonderful!!!...The place is usually nice clean...Of course, sometimes have to wait a while when they are backed up to get service, but it has always been good...Exceptional service was given by Kimberly Islas, who while patiently training a new employee, still found time to jump in help customers with warmth, compassion a big smile along with excellent courteousy introduced me to a semi-new dessert of guava cream cheese pie, which was as amazing as it's long time cousin the apple pie...Keep up the great work

Best hot Fudge Sundae ever.