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Contribute Feedback What PaulB27August likes about Costa:
A very good Costa that is always too busy for me. However, due to today's 10 hours plus continuous rain, it was quiet for a change. I enjoyed a spiced latte and a cool mince pie with two types of cream. I asked for pouring and got squirty. No problems, I was given a small pot of pouring cream, too! Great staff with service and a smile. Only one disappointment, toilets were unclean. However, this could have happened a... View all feedback.
What Keira Chuu doesn't like about Costa:
staff were unnecessarily rude and miserable the place is always too busy and cramped, tables too close together with nowhere to walk and overall an uncomfortable atmosphere. View all feedback.
On March 19, 2024, I visited your restaurant in West Bromwich town center. I encountered a staff member who was unhelpful when my husband experienced a hypoglycemic episode. Despite explaining the seriousness of the situation, she asked me to wait in line. When I requested assistance from the customer in front of me, the staff member became annoyed and accused me of being rude. There were three of us present, including my husband in a wheelchair, our friend with a walking stick, and myself. This incident occurred at five o'clock in the evening. I kindly ask you to review the security footage of this interaction and provide information on the staff member involved, as her actions endangered a person's life. Thank you for addressing this matter promptly. Sincerely, the life partner of Mr. William Grey.
Popped in to get my birthday treat and l made a good choice which was carrot
Lovely staff,the service is good and quick, am a frequent costumer of the place and really enjoy every time
In the summer, it can get a bit sunny at this restaurant. However, the lighting is not bad in the winter. I believe it is the only Costa in West Bromwich. The WiFi is good and it is conveniently located not far from the tram and buses.
Nice place to go for a coffee. Staff are pleasant and it's nice and warm.
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