Potbelly - Reston

I was the only customer in there, placed a standard order, and it was made wrong. Took it back and they remade it.. wrong again.. went back and asked for the correct sandwich and a refund for my trouble. The 2 ladies told me it was my fault the order was made wrong! HORRIBLE customer service.

I just did an online order. And this Potbelly store on SunsetHill Reston messed up my order again. This is like the 3rd time I got short changed. I ordered Chicken Bacon but they gave me a cheaper chicken sandwich that doesn't contain Bacon. What is wrong with the customer service at this location? I think the workers here are unfocused and incompetent to make the order right. I ordered a cookie and they forgot to put the cookie in my takeout order again. What is wrong with these people at this Potbelly location? Can you guys at least focus and pay attention. If you can't, stop working here.

This location is always clean and very inviting. Both Adolfo and Bethy are always smiling and very kind. Their recommendations have never gone wrong. This team has made its way to my heart. #5

The food deserves 4 stars as it always seems to be fresh and tasty. The issue is with the staff who are rather rude and blame any mistakes in your order on you, rather than just politely solving it with a simple comment such as “I’m not sure what happened, and I’m sorry that you got the wrong sandwich/drink/whatever. I’d be happy to remake it for you if you come back in.” Instead, expect rudeness, arguments, and having to fight to get them to agree to make what was actually ordered. Whoever is answering the phone (the manager? could use some customer service and diffusion lessons.

My family and I went to get dinner and had the kindest and most personable time. Great service and ofc, great food. All thanks to Adolfo and Norma