Debenhams Cafe - Redditch

Visited the restaurant for lunch today, only plus is the staff are friendly and helpful. The food is very poor, dry quiche with dry vegetables and served in a very unappetising way. A jacket potato with cheese was almost cold and piled on a plate in the manner of a lay-by stall.

Quick stop for a coffee on a Sunday afternoon.Poor coffee. I 've had better coffees here before.My daughter spilt her squash all over the floor under the table so we moved tables and I reported it to a member of staff that couldn 't be arsed to do anything about it. It took a 2nd customer to report it for it to be attended to.Finally, went back up to the counter to get a little extra milk where the restaurant manager was serving another customer. She was clearly busy but totally blanked me until she was ready to deal with me. In my opinion this was bad customer service... A bit of eye contact and a brief be with you in a moment would have gone a long way but I was made to feel that I was invisible.Not what I 'd expect from Debenhams!

Quickly popped in for a breakfast sandwich and drink. They've made some changes to sitting to fit more in, i think i preferred the booths. The food was good but i always seem to have issues with cappuccino, its mostly froth and very little coffee. Will try once more, maybe a 1 off.Service was good on this occasion but at busy times it can be a little slow.

Turned up at 12.20, asked for three childrens carvers for the poor waitress to apologise for the lack of carvery available. Didn't even get round to asking for the adult meals.I mention the time because the carvery didn't start until 11.45.She said they'd been busy, but the cafe was largely empty.Couldn't have had very big joints to start with!

Whilst shopping in Debenhams I found myself famished so popped in for a sandwich and coffee.i chose the ham hock and mustard on brown grane4y bread,I have to say it was very tastey.along with a good strong cappuccino, it hit the spot.