Geno's Pizza - Pigeon Forge

We pd 38.00 for 12 pizza to be delivered right down the street. When it got to the hotel it was over 1 hour late and cold. The pizza was horrible, I've had better frozen pizza!

Spent the weekend in PF. Little one was hangry, so we stopped to get a pizza and cheese bread for the road. The gentleman working was great. The pizza and sticks were made fresh and were delicious. Definitely gonna hit them up again next time we're in town.

The pizza had crispy but soft crust. The pizza was full of flavor and cheese that was stretching for miles. The toppings were fresh with that perfect bite each time. They even brought us plates, napkins, and plastic ware.

I wish I would even be able to say this pizza place was mediocre, but no. Garage from start to finish (STAFF, FOOD, SERVICE) I 'm also on vacation with my family. So me taking time to make this post because it was indeed that DISAPPOINTING, says something! I made an online order around 11 pm and decided to go in a pick in up in person. Thinking the final price given seemed alittle high, so wanted to find out for myself. I walked up to the door at approx 1130pm (5hwy closes at 12midnight that night and the door was locked. So I stood there for a minute or so thinking i came to the wrong place....finally seeing an employee (renee) and she let me in. She said it was just about to come out and ran to the back to grab the special cheese bread and what was supposed to be a gluten free pizza with steak, onions, extra cheese and bbq sauce for the base. The told me the total for just those 2 things was 34 dollars and change, which I took a minute and did the math. Then asked Renee why is it was so (high/expensive) She said ohh that 's an issue we have told the owner/manager numerous times. The online menu shows that you gey up to 3 toppings on the gluten free crust and says NOTHING about an upcharge on this type of pizza anywhere on the menu. Renee then continued and said, well each additional topping beyond the cheese is $2 per topping, to which I was taken back and ask, so the gluten free pizza is $20, to which she answered yes...(see pics below) what she proceeded to show me was an undercooked pizza pie with undercooked onions and just looked like a very sad pizza pie in general. I then said that 's false advertising and a poor representation of their brand. Then asking who the manager/owner was to which she replied his names John. I then said could he please call me the next day and talk about this issue and said I would prefer to talk to a manager then putting a negative review on line. To which Renee responded, well John really won 't care about a negative review, he doesn 't really pay attention to that kind of stuff and it doesn 't bother him I was taken back and was like really, he doesn 't care about customers....ok . She then proceeded to say, well thats the price, do you want me to take off the pizza, to which I responded, yes. That 's a poor excuse for a 20 dollar gluten free pizza. She then took down my number, I payed for the cheesy bread and went on my way. After returning to our hotel room, the cheesy bread was just medial, at best. It tasted cheep, crust premade and cheese slighty fake and nothing special. Pretty sure I could have gotten something that tasted better from the frozen section at the dollar store. Did I ever hear from John the next day, NOPE. But according to Renee, John doesn 't care about negative reviews ANYWAY and doesn 't bother him if people complain. Thank goodness I didn 't pay for delivery for the garbage cheesy bread and the rude service to boot. BEWARE of the upchanging from what the menu says and the complete lack of understanding or really don 't even care attitude from John 's staff, I see no reason why this place even exists. Shame on Geno 's and John for not caring enough about their business or their product. Make sure your employees even care just alittle and maybe they might be able to handle customers issues in a tactful manner. It 's sad you have your adds on hotel key cards luring in unsuspecting travelers (victims) looking for a even a decent pizza and an East meal, but receiving anything but that and rude staff to boot. The money will come my friend...CARE ABOUT YOUR BRAND, YOUR PRODUCT AND YOUR CUSTOMERS and maybe you might see more business. Coming from another business owner that serves pizza as part of my menu....DO BETTER! GOOGLE REVIEWERS BEWARE!

No dine in, but delivery was quick and pizza was hot! Very good!