Jet's Pizza - Petoskey

Excellent service, I love the chicken pizza with the crispy teig, I love every time I order pizza there

Pizza is great. I ordered a large Detroit style and it was cooked correc6and loaded up with what I added.

Good pizza. Quick service. They are usually right on when it comes to heir wait time estimate. Food is good. Place is pretty dirty inside though. But it us a fast paced pizza place so that's somewhat to be expected.

I waited a couple of days before posting this, hoping they would make things right, but unfortunately they haven 't. I placed an order for delivery at 6:59 pm on Saturday night. The confirmation email stated an estimated delivery time of 8:11 pm. An hour 12 minutes no big deal I know the restaurant industry is struggling at the moment. I waited patiently until about 8:30 pm, when my pizza still had not arrived. Calling the store, I was told oh, um, it looks like it 's just going in the oven and will be on it 's way to you shortly! I 'm sorry, what? 1.5 hours later and it hadn 't even been started yet? Ok..... I continued waiting until about 9:15, a solid 2 hours and 15 minutes since placing the order, before calling back a second time to check on it. Oh, yep, it 's just finishing up now and should be on the road to you soon I was told. At that point, I asked them politely to remove the tip I had pre paid from the order, and suggested some sort of additional discount to make up for the insane delay in my order. I was told there was nothing they could do about any sort of discount.... My pizza eventually arrived after 9:30 pm more than 2.5 hours after placing the order. I normally love Jet 's Pizza, but it 's obvious that someone made a mistake. Instead of taking accountability for that mistake and making things right, Jet 's chose to ignore the issue and act like a 2.5 hour delivery time is acceptable. Bummer.

Good pizza. It was only sad that it wasn't cut. I didn't eat at home so I couldn't cut it myself. Edit: Call and demand. I know what it's called. I'm done at home. Please add what lite back means if you choose it on Jets.com to less confusion. Previous 3 stars now 5.