Avian Forest - PAWLEYS ISLAND

Stayed at Bridgewater last week. Number 522. A wonderful unit fully stocked with almost everything you need for a vacation condo. I'd read a lot of negative reviews so was worried. But it was perfect for us! No complaints!

This could be the worst hotel i have ever stayed in. Cost of hotel is $310 a night for two queen beds. There are permanent bright lights that shine through the top door window with no blind to block the light. They do have curtains on windows but no pull down blinds. Therefore i had no sleep. The bathroom sink is not large enough to fit two bathroom bags. The bed and mattress are pitiful. The hotel does not provide blankets or extra pillows. The closet only one has three hangars. The TV remote did not work. Coffee machine did not work. My brother and i were left with two small towels and one bar of soap. No shampoo or conditioner. For the price ..... just atrocious!!!!

Bait and switch, bait and steal, or simply imcompetance at the reservation experience. Which is it? (Seaside Inn) OOPS! NOT WHERE IT IS LOCATED. It might as well have been in the everglades. See the attached requested ocean view. This review is ONLY for my most recent visit. My previous visit 3 years ago was excellent. Three years ago, my wife and I stayed at this resort. We stayed at the Bridgewater room 209. It was an excellent experience. We loved the pool, lazy river, hot tub and beach. We loved sitting on the balcony with the view of the ocean. After leaving, we looked forward to the next time we would be able to return. That happened this year. In June, my wife called to make a reservation. We wanted to duplicate the experience. She did not remember the name of the building were in, but she specifically asked for something with an ocean view. She also asked for a King size bed and discussed how we loved the pool and lazy river. When we arrived here on Sunday, we ultimately found out that we have a room in the Seaside Inn. We had neither an ocean view or a King bed. See the attached photo for the view we had and we had two double beds, not King. OOPS!!! The room apartment itself was great. It had a full kitchen, living room, dining room and a nice bath. It also had an apartment size stacked washer dryer which we found very useful. When saw the word seaside in the very limited confirmation email, we assumed that it was descriptive and that it was physically seaside. OOPS!!! It was the name of the building and not descriptive. IT WAS NOT SEASIDE. This is very deceiving. It is an inappropriate name for a place that was stuck in the far corner of the property up against the trees. See the wonderful view from our balcony attached. Isn 't it great? When we realized that we were not in Bridgewater, we were told that we would have access to the pool and lazy river at the building across from the parking lot from the building we were in. We found it disappointing, but not terrible. Again, we were really expecting to be closer to the ocean since that is one of the biggest reasons we selected this property. When we went to look at that pool area, it was closed. OOPS!!! We were then told that we could not access the pool area of the Bridgewater since it was reserved for Bridgewater guests exclusively. This was getting worse by the second. I had a discussion with Brianna at the front desk. She just multiple times stated that it is what we reserved and she could not do anything about it. To me, that sounded pretty lame, especially since WE did not reserve it. WE reserved it over the phone with someone obviously without knowledge of the property. Brianna was either unable or unwilling to accommodate us. Which was it? Was she telling me that there are no oceanside rooms on this entire property that would be available for our time here in September? Her suggestion is that we my wife reserved it that way and she could do nothing about it. The problem here is the incompetent reservation person system that did not enter correct information. Another part of the problem is that the confirmation email confirmed almost nothing more than our arrival and departure dates. The person who took our reservation seems to have ABSOLUTELY NO UNDERSTANDING of this property. They need to hire a new reservation management company to manage the reservations. When discussing this issue with one of their employees, we were told that this is an ongoing issue that others have complained about. This is not an isolated incident. Their reservation system SUCKS and they take no responsibility for it. What I wrote above is basically what I sent in an email to the current property manager [hidden email]. I received no response at all. This is terrible customer service. I then sent an email to [hidden email] including the email to Andrew and once again received absolutely no response. These emails were both in the first 2 days of our stay. If you want to stay here, I highly recommend the property overall, but be ABSOLUTELY sure to make your reservation through someone ACTUALLY on the property who knows the details. Don 't get screwed like we did. Andrew, if you are reading this, you had the opportunity to solve the problem, but did not even respond to emails. This NO STAR rating applies to this second visit and hopefully not our next visit next year or it will be our last. Something in this reservation system failed DRAMATICALLY and it needs to be fixed, especially since we are not the only ones affected by this problem. Please take the reins here and get to the bottom of the poor reservation system. It seriously needs to be repaired or replaced. Solve the problem. Don 't apologize for the customer 's bad experience. Attached is the wonderful Ocean View we requested. Skip

I was worried about these reviews but pleasantly surprised. The Bridgewater has been good to us. The beach, grounds and pool area are divine. The room was perfect! Plenty of space, updated and clean, ocean front view on the balcony. Very comfortable bed, hot shower, excellent service. Even the restaurant food was good. Happy and will return! Mind you, we came well prepared with all the beach and pool supplies. I am sure that made a difference for our experience.

This is our last visit to this resort. We've been coming here for a decade but no more. New ownership or management? Something happened and not for the best. While the beach is beautiful the resort has really declined in quality. Our unit was so dirty our feet were black from walking on the floor and carpet. The shower was molded, the sofa lumpy and stained. The kitchen was poorly equipped, I couldn't find anything to serve a salad. The refrigerator wasn't very cold and the screened porch had big holes in the screens to let the bugs in. Not that we wanted to sit there as the only furniture was dirty plastic chairs. The resort used to offer shuttles to the beach. For some reason they were out this busy Saturday In August The spa is gone and the exercise room has three sorry machines and some weight plates and is unattended Manager was not helpful only offering in upgrade for our next visit. Won't be a next visit.