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Contribute Feedback What Beth Wilkerson likes about Steak 'n Shake:
The smash burgers are so fresh and delicious! The cheese fries keep me coming back. This Kit Kat Shake my 11 year old got today for his birthday, with extra cherries, was definitely birthday worthy.The self-order kiosk is easy to use, but I would prefer a worker take my order. The workers were friendly but it took a while after our food was provided for us to get our shakes. We were halfway through our meal before we... View all feedback.
What Ken Tounzen doesn't like about Steak 'n Shake:
For starters you have to use a kiosk to order. The two kiosks that we tried were very slow responding. Then you get a QR code for your drink and you have 10 seconds to start filling your cup. You can use the QR code to get refills, but it is such a pain. The young lady behind the drink machine watches you scan, then shouts You 've got 10 seconds .There is no atmosphere here and absolutely no personality. It may as we... View all feedback.
Food is decent shakes are high but they're high everywhere. Not going to lie the drive thru is rather slow but I do believe they cook all burgers to order so that's why. Which many ppl would prefer.
Has been years since I have been there. Great place can't wait to get back
Great tasting food. My food was hot and fresh. The entire order was correct.
I used to really like their food but the last time i dined in there was an employee who smelled AWFUL. like it made me gag and stunk up the entire dining area. AND my food wasn’t as good as usual. The buns on the burger were freezing cold and so stale it literally had cracks in the bun and crumbled when i went to eat it. made me nauseous.
For starters you have to use a kiosk to order. The two kiosks that we tried were very slow responding. Then you get a QR code for your drink and you have 10 seconds to start filling your cup. You can use the QR code to get refills, but it is such a pain. The young lady behind the drink machine watches you scan, then shouts You 've got 10 seconds .There is no atmosphere here and absolutely no personality. It may as well have been all run by faceless robots. I saw no one smile, employees or customers. It was a sad experience. We would have gone to Chick filet except they were very busy and looked crowded.It was a good thing we both ordered double bacon cheese burgers or we would have left hungry and we are not big eaters. A double at Hardee 's and I 'm stuffed.