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Contribute Feedback What User likes about Wu's House Orland Park:
1) My fiancée noticed that his plate was dirty when we first sat down.
2) After our main course was served (which was the highlight of the meal), we felt rushed. Just a few minutes into eating, the server brought out takeout boxes for everyone, which wasn't necessary. No one at our table seemed pleased about this, and we all started packing up our food instead of enjoying the meal.
We were there for about an hour, and a significant portion of that time was spent waiting for our drinks and placing our orders rather than eating. Overall, we had a good time, but I didn't appreciate how the evening ended.
What Kimba Kay doesn't like about Wu's House Orland Park:
The experience as a whole was wonderful! The chef was fantastic and extremely personable. The MAJOR problem is the hidden fees. There were four of us and after enjoying the fabulous meal, we discovered that we EACH had a $45 gratuity charge for the service of the chef cooking in our presence. It ended up not being a problem for us to pay. However, it could be a problem for others counting their pennies. It wasn 't ap... View all feedback.
Too congested. The seating at the hibachi grill too many people and takes away from the experience.
My moma birthday first time go and she loved every second of it thanks to youngs they are fantastic!
Food portions were the best they have ever been, the chef was great and the food was fantastic
Arrived early for my reservation at 7:15, and was finally seated at 7:45. The manager asked us if we wanted to eat in the grill or in the restaurant, and we requested to eat in the grill. I didn’t want Hibachi, but I wanted to eat my sushi and watch the entertainment. Turns out that’s frowned upon. When the waiter took our order and I ordered sushi, he grabbed the manager and she got in my face telling me I had to leave. She said “I asked you…”, so I said “you asked where we wanted to eat, not what we wanted to eat.” She made a huge scene and demanded we leave the grill. We laughed it off, grabbed our drinks, then moved to the restaurant (which was basically a sad ihop booth). My wife ordered the veggie egg rolls, and fortunately I took the first bite because my wife is allergic to shellfish and the waitress brought us shrimp egg rolls. It was a disaster that amused us more than it probably should have. 2 sushi rolls, egg rolls, and chicken Lo Mein was $88. Why was it $88? Well, this restaurant has mostly a black clientele. Their other grill is in a rich white town. One of them charges an automatic 18% “service fee” on all final bills…the other doesn’t. Yep, they tax their black customers. That’s when the entire experience stopped being funny. Outside of the unnecessary rudeness of the manager and staff, and the poor service, this could have been rectified. But after seeing that they stereotype their customer base, and apply fees based on racial stereotypes, it is clear to me that they want the revenue but have disdain for the customers they serve. I would gladly starve before I give them another dollar. They saw a boring white couple that they thought wouldn’t say anything, but after a week of organizing my thoughts I want to make sure as many people as possible understand how this place treats people, and make an informed decision before visiting this restaurant.
Absolutely amazing! Definitely sit at the grill! From the food to the waiters simply amazing and definitely worth the price. Will be visiting again.