Carrabba's Italian Grill - Orem

Didn't wow me. I was hoping for more than what they could provide, so that might be just me. I wasn't looking for run of the mill Italian restaurant, and that is how the food and atmosphere was. Olive garden has some competition, but Tuscany does not. The prices also are around the level of the food; the prices were in the menu in this case, yes. I'll swing by when that is the restaurant I'm looking for, but not for Valentines...unless the family is in tow.

Honestly would give this place closer to a 4.3-4.4 if I could. Service was great! Service and food were really fast and even then so our waiter was beating himself up saying they could’ve been faster but in my opinion they were doing amazing. Only thing I would’ve changed if I were the chef is I would’ve liked to have my pasta a lit more Al Dente. That being said it was great all around but for a more traditional Italian standard is could’ve done with a little less cooking.

This used to be our go to place for many, many years. Since the remodel it’s gone downhill. The vibe is very sterile, bright, corporate, and uncomfortable. The food has gone downhill. My steak and my husband’s salmon were both under cooked on the bottom half and overcooked on the top half last time we went. This time the salmon was burnt and my steak definitely had very dark char marks. On the menu it makes it sound like a topping sauce comes with the steak and then they charge your $4 for it. Also most of the sides cost an upcharge as well. Then, they put the plates tipped on the tray so all the Marsala sauce was on my fettuccine Alfredo instead of the steak. The food is now mediocre and overpriced for the much smaller portions. My son barely ate any of his food and refused to take it home because he didn’t like the spaghetti and meatball. The service used to be 5 star, now it’s less than 2. We were seated promptly and there were maybe 5 other tables. It took us an hour to get our food after we ordered. Also, tables that were seated after us ate first and one that came in at the same time as us were leaving by the time we got our food. This last visit the waitress hid in the back almost the entire time. My water cup (and only drink) was empty most of my meal and the one time she filled it she only filled it half way. She forgot to put in our appetizer and was had to ask another employee about it. Our waitress then brought out our food, said she forgot to put the appetizer in, and asked if we wanted her to put our food under the warmer while they cooked and brought out our appetizer. Anybody who works in the food industry knows that food placed under the warmer slowly dies and loses its quality. It really upsets our family to see a place we used to love going to go down into the dumpster. We gave it another try after our first bad experience, and this last time was worse than before. Honestly, I’ve had better experiences at Olive Garden and we used to never eat there because this place was so amazing, even if it was more expensive.

For years this has been a favorite place to dine for a nice evening and good food. We went this past weekend and had such a bad experience I had to leave a review. One of our guests ordered a steak medium rare and it came cold and uncooked. Not even medium in any way. The steak was tough and did not cut apart. As the waitress who was great noticed the issue and asked about it, she sent the manager to the table. He proceeded to argue with us, say his grill is 600 degrees and ‘what should he change it to for us’ and basically ignored the raw, fatty, cold steak in front of him. Then he walked away. No apology, no discount, no comped drinks- nothing. He made us feel awful. We will not ever go back to this restaurant again. The dinner was expensive and not near the quality we remembered. Maybe they lost their owners or good chefs during Covid- but I will not ever go back here.

After waiting 2+ hours from when we ordered our food they informed us they were out of mashed potatoes yet people who ordered after us were served mashed potatoes. Filet marsalla wasn 't marbled . It was just all non edible blubber (not the good kind. My 1 year old didn 't get her spaghetti until she was already too tired to eat. (2+ hours after ordering. My 3 year old got her food quickly only about 1.5 hours from when we ordered. I never did get a straw or refill.