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Contribute Feedback What User likes about Firehouse Subs Niceville:
My kids love to eat here! Great service and the subs were made perfect. Met the assistant manager and gentleman at the register and both were very kind! I hope Firehouse can keep friendly workers like these with the job market the way it is. We will continue to support with our business. View all feedback.
What User doesn't like about Firehouse Subs Niceville:
I was here tonight at 8:30. When I didn't walk in a bar, he said, and just had a sad face like I ruined her night by being there. After the young girl with short black/brown hair made my sandwich.. She said you're going? She doesn't even have it in a bag for me or something. I had to put my own sandwich, chips, cookies and coke in my pocket. Bad customer service! I also contact companies because that's absurd. View all feedback.
Stopped in for lunch on Sunday 9/1. Such friendly, considerate staff and the food was delicious!!!!
Customer service trash, especially management. Food trash Size of food trash Employee didn't wash hands post post with pink hair. Employee Cam kept wiping her face all health issues. Spent 17.00 for what appears to be 2 kids meals. Asked for a medium post paying was told they needed to refund the whole order instead of doing it as an add on. DONT ORDER A SMALL NOT EVEN FOR A CHILD. Plus they assume your taking out if they don't want you to stay. WAIST OF TIME AND ENERGY especially if you just got off a flight like us.
Friendly service good food. Love the free sub with a purchase name game.
I got a fly in food the other day and I’ve heard others complain about this problem as well. When I asked about it they joked around saying they would make me another one not taking it seriously. Back in the day flies in the food used to be looked down upon but I guess not anymore.
Everytime we go is usually always good. This time was spectacular.. I placed my order online and it got sent to a store in Texas, not only did one of the girls working help me figure out how to get a refund, she also included brownies and drinks on my order for the inconvenience that wasn't even her fault. To some, it may just be a brownie and drink, but to me it was an act of kindness and WONDERFUL customer service. I wished I caught her name but I unfortunately did not. Little things matter.
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