Hungry Howie's Pizza - Newnan

Let me start with I have ordered from this location lots of times. However this last experience was not the best. I wanted to feed my family some delicious Hungry Howie?s pizza. So I ordered my food over the phone like I always do at 7:05PM I told theman on the phone that I wanted two pizzas exactly the same. He then confirmed the ordered saying two pizzas and told me 45 mins-1 hour for delivery. Which is totally understandable so no issue there. I check the clock and at this time it showed 8:30PM andstill no pizza or phone call with an update. So I decided to call back up to the location where I got Amanda. She placed me on ahold to go ?check the box? to see if the order went out. After she came back to phone little after 5 mins and informed me thatmy order didn?t go out with the most recent route. Since it was dinner I decided to go pick it up. Upon arrival Amanda assistedme and informed me she made me a fresh ?pizza?. The guy on the phone only put in 1 pizza despite confirming 2. Here at thismoment the frustration really start to sink in. I asked Ms Amanda to just refund me and I would find something else for dinner.She asked for me to give her a chance to make it right as she did not want to have me leave frustrated. After this moment MsAmanda most definitely exceeded me expectations with making it right and I want to make sure that despite all the wrong turns MsAmanda needs to be recognized for customer interaction and solutions to customer dissatisfaction.

This review was intended for a different restaurant in the Douglas area. The food here is quite good, and their salads are fantastic. However, I've noticed that the pizzas have been just okay during my last few visits—not as great as I remember them being. I'm not sure if there are new staff members making the pizzas or if they might be in training, but the quality seems to have changed. Once again, the salads are excellent, and while the pizza is still good, it’s just not up to the same standard. I can't comment on the Newnan location.

The pizza is consistently delicious. However, I wish they had a more efficient system for their drive-thru. I often find myself stuck behind customers waiting for their orders to finish cooking, while my pizza is already done and sitting in the to-go oven.

Overall, I would say it was quite good. However, I got really sick a day or two later, and I have no idea why. This was the only place I ate out, though.

Service was great. Pizza is even better!!