Chipotle Mexican Grill - Newnan

I went to the restaurant and waited in line only to be told that they couldn't give me my food because I didn't have a card, only cash. The total was $11.15 and I was ready to give $12, but they kept the change. It was very annoying that they didn't put my food in a box because they closed the register an hour early. I won't be returning here and I advise others not to either.

I just picked up my online order from this restaurant and my Burrito shell is only filled to about 60-70%. I was really looking forward to having all my ingredients, so I was very disappointed.

Initially, I thought it was just an oversight for the grand opening, but it continued for months until my brother complained officially. Even then, they only provided a limited amount of salt and pepper shakers for the entire restaurant, which made it difficult to access when needed. It makes me wonder why they didn't just order a few more, like other Chipotle locations. This issue has been ongoing for years and I have encountered it several times. I have even considered buying a box of packets and a few extra shakers to donate to the restaurant, as it's becoming ridiculous. During my last visit, they were out of fajita veggies, cheese, and even the single salt shaker they usually had available was missing. When I asked for salt from the kitchen, they refused, claiming they had thrown it away. It was unacceptable to me that such a simple request could not be fulfilled, especially after going through so much trouble and expense for my meal. The lack of salt ultimately resulted in me asking for a refund, as I was not willing to accept such poor service. The management's response to the situation was disorganized and unprofessional, as they could easily have provided some salt from the kitchen. This ongoing issue reflects poorly on the restaurant as a whole, as it fails to meet even the most basic expectations. It's high time that they address this problem and ensure that it is resolved once and for all. It's a simple fix that should have been implemented long ago.

Night shift is usually great, but afternoon shift continues to disappoint. An 8 dollar burrito should not be able to completely fit in your palm. Half scoops on everything, even the rice... I love chipotle but after this last experience I am yet again very let down, as there is no way these “cost cutting” measures are justifiable given the prices of items on the menu. It seems that this is a common problem at this location based on reviews, and obviously it is an issue with the staff as night shift delivers a quality product they I enjoy getting as opposed to the lunch shift who, for the majority of the time, disappoints.

Absolutely horrible experience at this Chipotle. The first thing we saw when we arrived was an extremely overflowing trash can spilling onto the floor. They were out of almost everything. Rude staff with poor customer service. Filthy countertop with seemingly no regard for cross contamination. We ordered two fountain drinks, and there were empty drink dispensers that looked dirty. No ice, no straws, and no napkins. We will never be back.