Reviews

Overall Total Score
3.8 out of 5
Very good | 1559 reviews

What TroyR doesn't like about 5 Napkin Burger Union Square:
They called an hour before our reservation to cancel. We didn’t have the opportunity to go or receive any suggestions from them. The call felt quite impersonal, and we expected at least a gesture, like offering a complimentary appetizer to make up for the inconvenience. It was a Saturday in NYC, and we struggled to find any last-minute dining options aside from a diner. Overall, very disappointing customer service. View all feedback. What Jacky C likes about 5 Napkin Burger Union Square:
I had my first experience dining at a 5 Napkin Burger location. My friend picked this restaurant for dinner so we could gather with a group of friends. They were involved in an NYC... View all feedback.

Reviews from various websites

Menu
3.4 ★ from 20 reviews
Corrine
18.01.2023 - 14:34

We returned here after we had a really nice evening a few years ago. something must have changed in management or concept. the man who greeted us at the door wo...

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Jaqueline
18.01.2023 - 14:34

Good burgers and fries, but service was a little slow. I think there was only one server for the dining area and it was fairly busy. Food was slow to come out t...

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Alice
18.01.2023 - 14:34

Had cheeseburgers and sweet potato fries. It was good but for burger joint it should be exceptional. Our waitress/bartender Christine was why I pushed another s...

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Cassidy
18.01.2023 - 14:34

Try the truffle burger. Great service. The brussel sprouts were a nice side dish

Carter
18.01.2023 - 14:34

Food was good. I did not like that staff was not wearing masks. Yes we did need vaccinations cards, but still not comfortable with staff.

Opentable
4.2 ★ from 688 reviews
Harrison
15.09.2023 - 14:37

Returned here after we had a really nice evening a few years ago. Something must have changed in management or concept. The man greeting us at the door was wear...

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Sarai
15.09.2023 - 14:37

Food was delicious! Cocktails were on point and the general service was very welcoming with a nice retro and cool ambiance! We shall definitely be attending aga...

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MariaT
15.09.2023 - 14:37

5 napkin a burger was delicious! But the onion ring Tower was sooo good!! Highly recommend!

TroyR
15.09.2023 - 14:37

They called an hour before our reservation to cancel. We didn’t have the opportunity to go or receive any suggestions from them. The call felt quite impersonal,...

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infrequentdiner
15.09.2023 - 14:37

My friend tried the new vegan chicken sandwich and loved it. I opted for the delicious Impossible burger and the spicy, flavorful Brussels sprouts. We also shar...

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Yelp
3.5 ★ from 871 reviews
J
24.08.2023 - 16:06

The burgers are decent, but the unpleasant and unfriendly demeanor of the staff, from the manager to the servers, is enough for me to never want to return.

Dominique
24.08.2023 - 16:06

I visited this restaurant during happy hour and ordered two of their sliders, which were quite tasty. We tried the 5 Napkin slider topped with gruyere cheese, c...

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Jacky
24.08.2023 - 16:06

I had my first experience dining at a 5 Napkin Burger location. My friend picked this restaurant for dinner so we could gather with a group of friends. They wer...

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