Panera Bread

The cashier was AWESOME, I didn't catch his name but loved him, what a great personality! But once I ordered went over to the pick up area it turned into some nonsense lol I only wanted a piece of cheese on my 1/2 turkey sandwich although the cashier added it to my order he forgot to charge me. The food prep girl said I can pay her the $1.29 if I want the SLICE of cheese added. Then another worker person comes up backing her up saying yeah because they're really not allowed to add anything to duet orders (soup/sandwich). I was like $1 for a 1/2 piece of cheese? She was like yeah I gotta charge you, he didn't charge you. All I had was my debit and credit cards and I was not swiping for $1.29 cheese lol there shouldn't have been any fuss over one slice of cheese. If it were me behind that counter I literally would've just thrown it on my little 1/2 sandwich because 1 its not that serious 2 it should be a crime to charge ppl that much for ONE slice of cheese 3 a customer satisfaction move would've meant more in that moment. Its not that crucial but I won't be going back to this location just on principle. I'm all set.

Can't get enough of that Orange scone! If you haven't tried it you Need too!

As per usual they mess up my order, ordered a pick 2 with mac and cheese and gouda melt, then a separate large mac n cheese. they forgot to give me the 2 mac and cheeses and ended up with just 1 melt. worst panera ive been to consistently.

At about 3:00pm Saturday 23rd I went to this Derby location drive-thru ordered a steak and white cheddar on a asiago bagel. I was told that they do not sell steak at this location because this location is an express location and does not sell the full menu?! Good to know ..Even though I see the full menu including steak on the Derby website menu??!! Go figure??!No need to ever go back!! Why waist my precious time with all the restaurant selections in this Derby/Ansonia area .. I say flip the entire crew including the GM or close down so we can have a new better restaurant in this spot!

The person at the cashier register didn't even say hello to us and just starred at us after my mom just forced a hi how are you she said absolutely nothing after a 2nd my mom asked for the manager she stormed off and then hid on the side of the wall and starred at us. Then the manager came in and my mom explained what that happened about how she didn't greet us. Just give a rude smile to us. And then he gave us some lazy excuse and said is that really the problem here. and then she gave a rundown about how customer service should be and how we've been coming here for the past four years. The staff here used to be much better. I don't know what has changed. The manager apologized and acted as if he understood the problem even though I don't really think he did, and he really didn't care he was just trying to sugarcoat things. and then my mom said we're never coming back. I said have a good night just to try to be nice and then we left. We went to the one in Shelton afterwards a nice man named Charles and I forget the other ladies name much better service friendlier and the place is cleaner. Go there instead of this dump hole with a bunch of a holes. I should've recorded the whole thing and uploaded it to YouTube, and other outlets to spread the word about this place. that's because I'm nice. You're very lucky. Also and one more thing clean the place it's dirty.