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Contribute Feedback What Anna McGuinness likes about Anthony's Coal Fired Pizza Wings:
Fast and friendly service, delicious pizza! We usually get either cheese or Pauli's pie but have never had a pie we didn't like.Wish they had more beers on tap.Garlic knots are VERY garlicky!Kid-friendliness: We brought our 11 month old son, and they had a high chair for him to use. It's a very family friendly place. View all feedback.
What Michelle Pratt doesn't like about Anthony's Coal Fired Pizza Wings:
Really disappointed with the pizza I got last night!!!! When I call I specifically asked for the crust not to be burnt. I didn't look at the pizza before I drove home trusting that my request was applied, but after getting pizza home it was beyond burnt not only the whole crust, but the bottom of the whole pizza. View all feedback.
I have been to several ACF pizza places over years and have been happy. This place was not only filthy, there were flies all over the bar top and food. The food was poorly made and the both pizzas were raw. The appear to be completely understaffed and miss managed. Do not go!!!
ANNNNNNNDDDD tonight you lost me forever. Whoever the woman is that tends bar should NOT be in customer service. What a shame. I really liked your pizza. Let me start by saying that I have been in customer service my whole life. I have NEVER been treated so rudely by restaurant staff EVER. In a nutshell, last time I was in she all but refused to wait on me. Although my take out order was wrong and I received no apology I tipped20 .... as I always do. I went in tonight. She refused to wait on me at the bar and told me to go the take out window. She said she refused to wait on me. I know that you do not give a **** about me because you have a warm body to occupy that shift and really....what I say does not matter. Just know that I have owned a business in Metro West Boston for 23 years and people listen to me.
The service here is so bad. I'll never be back. Waited 40 minutes and they still hadn't even put in one of our 2 pizzas. They forgot. Then when I asked for my money back they seem liked thy didn't know what to do. I asked for a manager and they didn't have one. WTF? I explained I had to leave and couldn't wait any longer. Nothing done. I raised hell and told them to keep the money I paid for the pizzas. Which they gladly did. No apologies. It was my fault. How did we treat you wrong they said? Are you serious. Clueless. I was a district manager of 45 retail stores in this would've have never happened under my watch. Really deplorable. The management responses with nice flowery responses that don't mean anything because they don't do anything about it.
Anthony 's lost me as a loyal customer last night. I won 't be back. First, the pizza is excellent. I 'll miss it. But the service is horrendous. I went to pick up takeout, so I sat to order a beer. It took 15 minutes to get the server to even look toward me. I understand they are understaffed, so I was nothing but nice when I finally waved her down (literally with both hands gesticulating over my head. I tell her I 'd like to immediately cash out because I 'm waiting for take out. The takeout comes to the bar within 3 minutes. All good. I then wait 15 more minutes to cash out. It was frustrating that two servers came behind the bar numerous times but never once looked left or right as both seemed challenged to work the computer. Again, I get it. They 're in the weeds. I 've been a server. Anyway, again after all this time I was forced to call them over several times, which I feel is kinda rude so I would rather have not done it. But it was clear I wasn 't getting out of there without calling to them. And remember, I said when I got the beer, I wanted to pay for it immediately.Ok, so at this point, the second guy comes over and gives me the bill. Great. My plan was to sign it and give a tip. I understand is it 's not their fault that they 're understaffed. Here 's were it goes sideways.Instead of just giving me the bill, and saying nothing, or even something like sorry for the wait, we 're understaffed, the guy insinuates that it 's my fault that he ignored me because I was on the phone. I get it but I put that phone away into my pocket several times during the call to make sure if they looked at me they would come over. I kept eye contact on these guys constantly because I wanted to get out of there. They never looked. Not once. So to insinuate that somehow, as he put it, he was respecting my privacy, is just not true. And I remind you in this review and I was ready to give a tip even with the wait. As he angrily plops the bill in front of me, and reminds me that I shouldn 't be talking on the phone, he walks away without leaving a pen. At this point, I haven 't said anything to him. I simply say that I need a pen. Clearly he heard the frustration in my voice. Instead of giving me one, he says you don 't need to sign it you can just go. Now I 'm mad. I flipped the paper in the air over the bar, which I admit, was an **** move and apologize for that. But he just hit a nerve that he could ignore someone and then tell them it was in my best interest. Please. I can 't believe this guy had the nerve to blame this on me when total time elapsed from the time I walked in and sat down to this low point was more than 1/2 hourThe woman says you don 't need to do that sir, which again I admit, she 's right. And then they both go into the most condescending Have a nice night routine like they are taking the high road. It took all my self control to not lay into them at that point time. I told him to get their act (actually another word that stays with an S and rhymes with it together, which was about as strong as I got. It wasn 't a scene or anything. It was just so annoying to be on the receiving end of horrible service and then have these to give me that condescending routine. But wait it gets better.As I 'm leaving, I 'm steaming so I say, can I talk to a manager? The woman at the front was just a kid so I wasn 't going to get into it with her. She doesn 't deserve it. But one of the guys behind her, I don 't know if he was a cook or what, says in one breath, the manager is not in. have a nice night. Total blow off. And then the whole crew starts repeating have a nice night, sir, as I 'm walking out the door, which, in writing, I admit, doesn 't sound bad, but they were chirping me, plain and simple. And why? Because I couldn 't get anyone to pay attention to me to pay my bill. I guess my mistake was not being a forceful jerk to begin with,
The absolute worst pizza I have ever had in my life. Personal size specialty pizza came to the table cold, ingredients jumbled on top and looked like something ready for the trash can. Very disappointing, you would think something with meatball, ricotta, and sausage and pepper would be tasteful. One slice and I had to leave, my stomach was getting queasy. Just looking at it when it was placed in front of me gave me the shakes. $20 for rubbish.