Kym Porque En Familia

This was a last minute trip to Nashville and we were so happy to find this hotel ! The rooms were very clean, Tammy at the front desk was very welcoming and sweet when we checked in. The closeness to downtown is perfect!! Flippo made our breakfast experience delightful every morning.. Great hotel!! AAA

Our experience was disappointing. After 4pm we checked into our room and found that it was not ready. Our second room was okay but had not been vacuumed or dusted recently. It needed toilet tissue and the TV quit working early in the evening. They had no extra rooms or TVs (and the phone could not seem to reach the front desk, so each item meant another trip downstairs). The manager/ operator just complained about his staff not working and offered nothing. The noisy a/c and one of the keys not working didn't help our opinion. The location was good for us, away from city traffic yet easy enough to get downtown. The breakfast bar and attendant were great.

We like Best Western for consistency and reasonable pricing. This one fell short on consistency. The light bulbs in the room were a mixture of stark white and warm white not nice . The bathroom had a dodgy 3 bulb fitting with a bulb removed it flashed on and off when screwed back in . The extraction fan in the bathroom didn’t work. Shower temp control backing plate was loose against the wall and swivels when temp lever is moved. No hand towels in bathroom and none available “at the laundry” . No shampoo nor conditioner had to ask for them . Only one bar of soap in the bathroom. Otherwise, okay, and hot breakfast wasn’t bad powdered scrambled eggs, thin sausage patties, biscuits and gravy, home fries, waffles, muffins, juices and coffee . The room had a perfumey odor on entry.

Upon arrival there were no washcloths in the room, the ice machine was broken, the TV had no signal. Front Desk lady told us to come to the front desk to get washcloths and she also reset the router for the TV. Breakfast was below expectations non dairy creamer for the coffee, no hot chocolate, eggs were rubbery, sausage and bacon were cooked in the microwave overcooked and hard, no bowls to mix the instant oatmeal with water had to use a coffee cup. The next morning, no clean towels available. The towels we did have were extremely rough and scratchy. The lever in the bathtub to move the water up to the shower was broken. We were able to get it to work, however, then it was stuck in the shower position. On our 2nd night, we were wakened by a fire alarm at 4am. We immediately vacated the hotel. The fire trucks came, checked out the hotel and left. We were never told by anyone on the hotel staff that it was safe to return inside the hotel and what the issue was. We were told by many of the staff that the hotel is under new ownership and recently re opened. In my opinion, this hotel does not meet Best Western 's standard for a Best Western Plus hotel.

We usually love Best Western Plus, but this was a disappointment. The building was nice, but our room was not prepared. The beds were made and clean (we assume . But the bathroom had hair on the floor. There was no soap, little toilet paper, no shampoo/conditioner/lotion, no wash clothes, no hand towels, no shower rug. The woman at the desk was kind and did her best to help the guests who were missing stuff. She said only 1 housekeeper showed up. I feel bad, but I also think that when paying full price customers should at least have those bare minimum things in their rooms. We could have slept in our car and saved the money. On the bright side, the hot breakfast was great! :