Reviews

Overall Total Score
3.8 out of 5
Very good | 2779 reviews

What User doesn't like about Pollo Tropical:
The dining room is closed, and I have no idea why. I tried to order food on the app, but it was not working. I am frustrated that I cannot get the meal I paid for. It is disappointing that the dining room is closed and they have removed the sauce bar. The chicken used to be great, but now it sucks. View all feedback. What User likes about Pollo Tropical:
I had a great experience. The best Cuban sandwiches in town. My youngest daughter finally enjoyed a chicken soup without mixing them. The woman did a great job to eat her. But my cousin had a wrong order and manager was not satisfied to serve well. I hope they will make it better next time and correct these little details. Muy rico pollo! View all feedback.

Reviews from various websites

Menu
2.4 ★ from 21 reviews

Chicken was raw,that’s disgusting when you eating and see the blood

Friendly service and cheap plates of food, nothing dramatic or gourmet, it's rice and black beans with very dry salty chicken. the tables always look messy and...

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Friendly service and cheap plates of food, nothing dramatic or gourmet, it's rice and black beans with very dry salty chicken. the tables always look messy and...

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Huh will be burned to the maximum and they still serve it instead of using another, they will prefer food like that

Lobby is closed half the time, took away soda machines, not once have I had good service at this Collier location. Food is great as always but man it's not wort...

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Restaurantji
3.0 ★ from 160 reviews
Del
25.05.2024 - 01:46

Great food for fast food place and they cook all your food fresh .

Shane
25.05.2024 - 01:46

I often stop here on my way home from work. Several times they've screwed up my order through the drive-thru. I'll get a tropichop and it will typically be miss...

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Eliezer
25.05.2024 - 01:46

This team are the best,after they were closed they help us so kind and helpful, I like to thank Hector and Nicolle especially for helping us,they went above and...

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Rob
25.05.2024 - 01:46

Just like everywhere Management is not like it used to be. Nobody cares anymore well a few still do.Chicken a bit dry, could use some love like basting once in...

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Diane
25.05.2024 - 01:46

Chicken dried out Road kill. Rice was like dried flubber and cold.Bathrooms should had been burned they were so dirty .Service was ok.

Google
4.2 ★ from 10 reviews
Javier
14.11.2023 - 22:31

This restaurant has a good parking lot with plenty of free parking options. The service is excellent, with a rating of 5. The atmosphere is also great, with a r...

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Maydel
14.11.2023 - 22:31

I thoroughly enjoyed everything about this restaurant. The food, the attentiveness of the staff, and the cleanliness were all top-notch. I hope they continue to...

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Minerva
14.11.2023 - 22:31

I recently had dinner at this restaurant and had an amazing experience. The price per person was between $20 and $30, which I found to be very reasonable. I wou...

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BigPapi
14.11.2023 - 22:31

Excellent place to dine, the food is delicious, good service and the employees are very friendly. Service: Dine in Meal type: Dinner Price per person: $20–30 Fo...

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Nicholas
14.11.2023 - 22:31

Love pollo. This location is awful. If it was just once I wouldn’t leave a review. But everytime I go the rice is rock hard to the point where I can’t eat it ca...

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Doordash
4.3 ★ from 1000 reviews
Jonathan
15.02.2024 - 04:25

There is a lack of quality control at this restaurant. We ordered two servings of chicken with just white meat, along with rice and vegetables. However, we rece...

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I
15.02.2024 - 04:25

I ordered a whole chicken online, but instead of receiving the entire bird, I was sent four chicken thighs and a spine cut into four pieces. I was disappointed...

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Jay
15.02.2024 - 04:25

The beans were too watery at the Polo Tropical restaurant in Miami, and the rice seemed a bit undercooked. However, the chicken was good.

Aaron
15.02.2024 - 04:25

The most bland, dry, and unseasoned food Ive ever had. Raw potatoes have more flavor than this place. Id rather eat steamed broccoli.

Bruce
15.02.2024 - 04:25

The fire grilled chicken has great flavor.

Yelp
2.6 ★ from 41 reviews
Restaurantguru
3.7 ★ from 793 reviews
Int Restaurants
3.5 ★ from 800 reviews
Sirved
3.2 ★ from 26 reviews

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