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Contribute FeedbackCosta Coffee, a familiar name in the café scene, presents a blend of experiences for visitors. While many appreciate the inviting atmosphere, attentive service, and superb coffee, concerns arise about inconsistent staff attitudes and lengthy wait times, especially during busy periods. Some patrons express disappointment over closed branches and lack of communication regarding hours. Although the menu boasts tempting cakes, gluten-free options, and a delightful lunch selection, a few diners encounter inconveniences, like limited restroom access. Overall, Costa offers a cozy escape for coffee lovers, but improvements in service consistency and operational communication are clearly needed.
On entering the building, most of the empty tables had trays and dirty crockery on them. Whilst ordering, I requested if there was someone who could clean the table that my husband was sat down at. The young girl came over, took the tray and carried on with her work. No wipe down of the table, which was dirty, whatsoever. We then saw another young girl clear away a tray from a table, but again, failed to wipe down. Not once did anyone wipe any further tables. At the time the store was not busy and 3 members of staff were behind the counter chatting. The chairs look grubby in fact so did the floor. Just felt dirty with food, wrappers under the tables. I do have to point out that the staff were nice and polite though.
Always welcoming, this is the best Costa I’ve visited. The staff are excellent, friendly and efficient. They greet regulars and visitors alike, and they obviously have a lot of repeat business. They’ve always got a good number of baristas on duty, so even if it’s very busy, you won’t wait long. Never any trouble to help if you need something carried to the table. It’s a spacious, level cafe in Olney (so great access for everyone). Often see laptops and people working. A few outside tables opposite the Market Place too. Really cracking coffee shop.
Busy on a Saturday afternoon, but that adds to the welcoming atmosphere.
Friendly staff, especially the guys there. Good coffee when they are working.
Didn't eat on this visit but the food was standard Costa fare so should be good. Coffee excellent as and service was top notch.