Hardee's - Milford

My family and me went to Hardee’s to pick up something quick for lunch. Our order first took over 10 minutes receive after pulling up to the back of the building out of the drive thru window. Upon receiving our order, I asked the employee, Jess, if everything was in the bag since the bag was very small to fit a sandwich and 3 fries in. Her response was “um, I guess I don’t know” with very smug and rude attitude. I opened the bag and in fact was missing a large fry. I went to pull around the front of the building and witnessed Jess smoking a cigarette after just handing me my order . I find this to be not only rude, but disgusting as your handling food. I went inside the building w the food to not only report this, but get a refund on an almost $20 order. I don’t appreciate attitude and handling food in that manner . Evonne the manager on duty was not pleased with her employees actions and was sure to correct her, although Jess was not pleased and continued with her disrespect. Evonne handled this to my satisfaction and I appreciate her hospitality. I will not be returning if I ever see Jess as this is my second occurrence with her and I’ve been less than displeased both times.

I have always been a fan of Hardees food but the one in Milford has been terrible lately, my order has been wrong the last 4 times I've been here. I think I'll go out of my way to Harrington, at least I'll get what I pay for. One of the employees must have been out back getting high because it stunk of weed while waiting for them to correct my order.

Jessi was exceptionally helpful and kind. All employees were pleasant!

Jessica was very friendly and super helpful when it came to helping us decide what we wanted. We are on a road trip back home and she made this experience great!

Jess is an amazing employee. She was visibly going above and beyond her job duties to provide excellent customer service and her work ethic was outstanding. Jess made the dining experience exceptional.