Subway - Miami

With everything going on in the world today, people complaining about service is not helpful and petting considering how hard the few people there are willing to work have it. Tonight I walked in with my young daughters that could not make up their minds on what they wanted and Ariel (working by himself) with all the patience in the world took the time amd was all smiles..my 10 year old twins later told me they wish there where more people like him....enough said.

I’ve been meaning to write this review for awhile and I had a very set mind about this subway until today. My boyfriend and I have been coming to this subways for YEARS now and we were always attended by the old manager Beatriz. A few months back I was alerted that Beatriz has taken on a new role in the company and the new managers name is Berthania. At first it was glares, my boyfriend likes a lot of spicy and everytime we would ask for extra she would just give us a look to the point where we started feeling uncomfortable whenever we would order with her. The last straw was a day where I asked for extra mozzarella because she would cut a single slice in 4 pieces and charge me 2 dollars. She told me I would have to pay extra. My normal 27 dollar order suddenly became 34. I asked why she responded with “store policy” which I didn’t mind but I had ordered the same many times and never paid that amount. After this whenever she would be on shift I would turn around and eat somewhere else. That all changed today. I had the pleasure of meeting Ariel and Anna. They completely changed my mind about this subway. I have received the BEST SERVICE I have ever gotten at that subway ever. I will come back JUST FOR THEM they made me and my boyfriend feel so comfortable with our experience and for once my boyfriend didn’t feel ashamed for his selecting of sandwich. Subway if there is anything you can take from this review, is to hire more employees like Ariel and Anna who care for their customers. Ariel has apperently been working for many years and came back after awhile. His service and knowledge shows this. If this manager continues her wrath of rudeness and stinginess she will run this subway to the ground. the worst part is that I complained about the manager at the store and the customer behind me agreed and started telling her story) how sad.