7-eleven - Miami Lakes

Let people pay at the pump again instead of having to go inside

Horrible place to put gas , the staff are very rude , no education , no customer service , no professional, these people don’t want to work, it’s the shame

I visit this location because it is conveniently in my neighborhood. Never a line at the pumps and now I realize why. The pumps are usually glitchy, you have to go inside the store to pay for your gas. Then to make things better you are not greeted by a pleasant or neutral human but a bitter, rude and condescending person. You ask questions and she ignores you with an attitude . You ask again thinking, she didn 't hear me and now she is even more bothered. I was trying to convey to her that the pump I was using was broken and she should have someone tie it off or place a Not Working sign on it. She wasn 't having it. Normally I would just blow this off but the three times I have gone to get gas the pumps are not working, I have to search for one that is and when I try to communicate with an employee they don 't want to be spoken to. Someone in Management should be made aware that their employees need customer service training.

Horrible place to put gas, the pump always send you to see the cashier so you buy stuff in the convenience store… they play with your time on the long line just to pay for your gas…This gas station is a waste of time.Greedy owner doesn’t care because he is the only gas station exiting miami lakes.F for them

The Supervisor/Manager that everyone is most likely talking about is Esther. I don't know how she is still working there. She's extremely rude and unprofessional. When I asked Esther about the homeless person now sleeping outside, while speaking in her dialect in Spanish she told me to take that person home with me. You would never tell that to somebody in English. She crossed the line. Now I see many other reviews about Esther. What a shame. If I could leave 0 Stars I would.