Culver's - McKinney

The same lady who took my order less than five minutes earlier asked for my receipt. At that point, I had to explain my allergy to her. She then went to get a manager, who apologized and mentioned that mistakes can happen. He was informed about my allergy and acknowledged the need for careful supervision to prevent such errors. I believe that if the order had been accurately taken, this situation could have been avoided. I suggested that staff take an extra 10, 20, or 30 seconds to ensure orders are made correctly, especially considering the potential risks involved with food allergies. After the manager admitted that two mistakes occurred during my visit and had a rather serious demeanor, I decided to ask for a refund and left the restaurant. The lady who processed my refund was kind, although I needed a receipt for my records, which she didn't have available. When I got home, I intended to submit a formal complaint at the corporate level due to the serious nature of my allergy. I also spoke to the lady who handled my complaint, explaining my situation and the importance of not mislabeling orders for individuals with specific dietary restrictions. They collected my information and assured me that someone would follow up with me. I would strongly advise anyone with allergies or specific preferences to be cautious when ordering at this location.

Culver's was the worst experience I've ever had. I placed a mobile order for a 7:34 pickup, and we patiently waited since they were busy. After 20 minutes, we noticed that people who arrived after us were getting their food, so we checked on ours, which still wasn't bagged. They continued to pack other orders and finally let us know that ours was ready. I asked them to double-check that everything was included, and they assured me it was all there even though they were in a hurry. As we drove down the street, we discovered that we had cold food and missing add-ons from our order. We love our family meals, but what a disappointment!

It was quite surprising to arrive and find the restaurant located inside a small supermarket rather than in a standalone building. The atmosphere is cozy, and both the food and service are of high quality.

One of the best fast food options! The burgers and crinkle cut fries are great! I can't go there without getting custard. The concretes are the way to go. Also, an order from the kids menu includes a scoop of custard so that's a big plus.

I have eaten at this location for years now. It is one of the few chain restaurants that has been consistently great with food quality and service. I swear there are some days I get a burger and it is a contender for one of the best burgers I've ever had. I have also never had a bad experience service wise either. Oh and I feel like I have to mention that their custard is top notch, definitely give it a try.