Pizza Hut - Massillon

Food was good, staff was friendly, and food was hot and ready 15 minutes after we ordered. We got a large pizza with stuff crusted, cheese sticks, pasta bowls, and a cookie!

The food was OK, but for some reason, you still can not walk in and pick up your order. Drive Thru only, even though they have a walk-in pickup area. Dunno if they're hiding a cleanliness issue or they're still scared of covid. Kinda sad you have to waste gas sitting there to pick up. Even worse if you're in a vehicle that can't do drive-thru...

I ordered food and my total was 34$ my card was charged 48$ and I was told they don't know why. I've called 3 times the first 2 times I was placed on hold then hung up on. When they finally answered they said they don't know why it says that. The person on the phone was rude and just kept saying cme get Recipt.

I ordered the super Supreme I belive it was called.... with no pepperoni and extra cheese and sauce on 10/12/23. I paid $2.25 for extra cheese and didn't get it. Then I get there and the doors r locked. No sign on the door that says use the drive thru. But it did give hours. Go to drive thru...pay...the guy gives me the box...now I have to pull out of line to situate the pizza so that it doesn't dump all over. U know we r used to walking out, putting it on our back seat, floor or trunk. Idk..... I wasn't too impressed. I haven't had a pizza in a very long time because I'm on keto. And this was my cheat food..... only out of convenience I went to this location only because I was in the area. Never again. Based on other reviews, this place just takes ur money and u do not get what u pay for. To me that's what I call crooks.

I love this Pizza Hut. Fast and friendly. My food is always on time and very hot to my kitchen table. Highly recommend.