Long Beach Grill

Missed an international connection with united airlines. After waiting an hour and a half in the airport to have the agent provide a phone number for us to call to have our hotel arranged, we were given this hotel. After navigating JFK with a baby all night to find the “hotel shuttle pickup” Long Beach hotel shuttle was no where to be found. We called the hotel and they provided us with a number to call for our shuttle. I called the number and rude woman named “Kathy” told me her shuttle would come get us but we had to be at the departures in terminal F. We had to then navigate with our 3 suitcases, stroller, car seat (me being a small framed woman, traveling with my 1 year old son, and best friend, another woman) we finally made our way back to departures. It’s around 3 am at this point, and our driver starts to give us a hard time because we don’t have a voucher that American Airlines didn’t provide us because we had to deal with our situation over the phone. We argued about this for around 30-45 mins, to have the hotel manager tell him on the phone we will figure it out and settle at the hotel check in. The driver proceeds to call “Kathy” and she tells him without a voucher he cannot drive us, and to drop us off right where we were, in the middle of the night at 3 am in New York and it was “too bad for her” (me). Two women and a baby. Thankfully our driver had a conscious morals and did not do this. We finally got to the hotel and the manager did not help the driver resolve any issues so I ended up paying him myself. The hotel is tiny and not good for anyone traveling with large or a lot of luggage. The room was small and old, the water pressure barely there. To top things off, someone tried entering our hotel room in the night, but thankfully I had the door latched. The door opened to where I could see light come in from the hall, I said “hello”, being half asleep not clueing in what was going on, and finally the door shut. This would have been around 4-5 am. Ended up ordering our own Uber back to JFK next morning to avoid dealing with any more shuttle issues.

Beware of changing your reservation, because this hotel engages in shady practices. I had a family emergency where I had to leave after checking out after only staying 1/2 nights from my reservation. The front desk said it was okay and the Manager would call me to initiate the refund in good faith. I was charged for 2 nights even though I checked out after 1 night. I wasn't able to get in touch with the Manager after multiple attempts to contact them. In addition, after disputing it with my credit card, the hotel lied and sent in false documentation saying I stayed the 2 nights. Book another hotel if you're trying to stay in this area.

The hotel itself is dated, but the service was excellent despite internal issues they were facing (such as their computers and Internet being out). The were very helpful for us and some of the unique needs that we had due to flight cancellations.

AA put us up here due to a severely delayed flight. It was a 30 minute transfer from JFK. They have a fairly well stocked snack room for you food voucher bring your snacks up to the receptionist as you check in). The receptionist was exceptionally friendly and helpful. The rooms were clean although the hallways needed vacuuming. It's a block from the beach.

Awful! They moved my room without my knowledge or permission, and had three people do it while I was not there. The third room that I was in did not have air conditioning working until the following day, and it was a miserable nights sleep. The pillows are also folded to look nice, but feel terrible. It’s the style of the hotel. They also refused to give me more towels when I asked literally just once . The night manager, Josh, thought he would be able to get me a credit, but upon checking out and speaking to the day manager, I was met with nothing but absolute nastiness “lady get out of my face” , and he was completely unwillingness to make any adjustments. This was the worst hotel experience of my life. Terrible people and a terrible experience.Rooms: Pillows are folded and feel uncomfortable. Terrible style of the hotel.