KuPP Paddington - London

The ambiance is beautiful and the food and drinks were excellent. We were unable to order our preferred wine, but the alternative was satisfactory. My one complaint is that the restaurant does not accept cash, which is why I would not come back.

We made a reservation for a Team Lunch for 4 through Open Table, including a birthday celebration. After receiving confirmation via email, we arrived on time only to discover that the restaurant was closed. This was incredibly disappointing and forced us to find an alternative place to eat and celebrate. The entire experience negatively impacted our mood. While we understand that unexpected circumstances can arise, it is poor management to not update online bookings or acknowledge the mistake, especially considering the current Covid situation. The fact that we received a follow-up email asking about our experience on the day was also disappointing. Overall, we were not impressed and would not recommend Kupp to others in the future.

KuPP is a really nice place and the food is fresh. Nice friendly staff.

When we arrived cafe was pretty empty and the first staff member already seemed pretty flustered. We sat and waited a while for someone to come over to the table. As we weren’t quite ready for food we just started with an order of coffee and water for the table. We waited 45 minutes and all we had been given was water. No food order was taken. The coffee never arrived. We didn’t want to wait any longer, and could already see other tables getting up to leave. We saw one table put their food back on the counter stating it was cold as they left. We decided to leave and go somewhere else, no staff seemed to even notice we were leaving. There wasn’t any coffees waiting to be served on the counter. Pretty poor show.

If I could give a zero I would. The service is terrible. We walked out after sitting there for 40 minutes and not having our order taken, we weren't even offered drinks. We're told they only had one chef so there was a reduced menu as well. There were hardly any customers and it seemed like some of the team were just standing around doing nothing. The restaurant looked beautiful and is in a great location. Disappointing that the service didn't match. We walked down to Bondi Green and had the most amazing meal, with excellent service in a very busy restaurant. I suggest anyone looking for a restaurant in Paddington book there instead.