The Brass Rail - LOCUST VALLEY

Went to brunch and was disappointed. There was only one server working the ENTIRE restaurant. He was server, host, bartender and bus. Have been a frequent customer but will no longer consider going. What a shame and what a waste of a restaurant.

Ordered takeout, packaging and food temp was perfect, ordered MR burger they even separated bun so it did not get soggy would 100% return

I had fish chips …. The taste was good but the portions were ridiculous! 2 pcs of fish had almost the size of chicken nuggets! For 24 I was expecting a decent size meal. By the time I got back home I was so hungry that I needed to have something else. Disappointing. Guys ! Do you want to make money without even feeding your customers?

Consistently great food, but the reason I’m writing a review is because the Friday day shift bartender is truly amazing. I didn’t catch her name but she is worth writing a 5 star review. She’s pleasant, sweet, and provides such great service. I haven’t had such a lovely experience in at least 5 years.

We arrived just after 4PM and noticed we were the only ones at the Brass Rail. After a seemingly long wait the waiter who saw us come in eventually greeted and seated us. We ordered appetizers and our waiter brought us the empty plates for the appetizers in anticipation of their arrival. Rather than place the plates on the table in front of us, he handed them to us one by one for us to arrange on the table ourselves. After eating the appetizers the dirty plates remained in front of us for 10 minutes and were still there when our entrees arrived. Thinking about it now, I guess since we had set the table ourselves, he may have thought we would have cleared it ourselves too. He left the entrees and disappeared for more than 10 minutes before checking on us. The whole time I was searching for someone to ask for grated cheese that my flavorless pasta craved. Service was definitely amateurish and the culinary skills of the chef marginally better. We had dined here before but will not again!