Crumbl Lexington

There was not enough caramel and chocolate on the Twix cookie, the sugar cookie was smaller than what it should be and had a very thin layer of frosting. The oreo birthday cake cookie did not have a swirl, and the frosting looks like it was just thrown in there. The only cookie that looked good was the confetti cake. In addition, there was no sticker on my box for my doordash order. As a former employee of Crumbl, I am very disappointed with this location as I know how the cookies should look and that every doordash order should have a sticker on it. Unsure if I would go here again.

Cookies can be good WHEN they are not sold out. Customer service is ALWAYS trash when i come Here and the over whelming amount of people makes it 10x worse … i love the cookie but for the price we pay the customer and experience could be a lot better

This is the absolute worst crumbl cookie I've ever been to. If you look on my account I'm in there every other week. So today since I was in Lexington (I live in Corbin) thought I'll just get my cookies here instead Richmond. BIG MISTAKE. I should have know there was issues when you had all these people standing around counter with their boxes of cookies. Well come to find out they had to come in twice to get their order corrected said this one lady. The other lady was trying to get the girls attention to get her order fixed and they ignored her. We'll if I hadn't already ordered mine I would have walked out. The workers was handing out brown icing smeared all over the boxes cookies, and the wrong cookies. Anyway, I get my 3 boxes go get on interstate headed back to Corbin, running late for appointment. We are 20 miles down road and my son said mom these aren't what we ordered. So, I call the store and ask to speak to manager, the young girl said I'm manager I said you don't sound like one (very unprofessional). Anyway, I told her and she said you've done been refunded for your cookies. I said how this first I've called, she said I'll send you receipt and hung up. So, I look and it was for my box free cookies I used my rewards on. So, I call her back and she is really being ugly at this point and I explain to her she didn't not issue a refund them was my free cookies which was not even what I ordered. She said listen I am working and hung up on me. So, then I called the Richmond Crumbl Cookies to ask for manager there and the lady stated her manager wasnt in but she was amazing apologizing stating that was not the manager is was probably high schooler working. Stated she would have someone contact me back which they have not. But she was so polite which meant alot. These Cookies are way to expensive not have what you ordered or treated in this manner. I will not be back to this store.

The cookies were delicious as always, but the atmosphere was very unwelcoming. I needed help working the kiosk to order and none of the employees were willing to help me. They literally stood there watching me struggle while I asked for someone to assist me. Finally, a young guy came and told me I needed to switch to another machine. The entire vibe of the business was very unwelcoming but only because of the employees. I enjoy going in to a business where I feel welcomed and the employees are friendly. If you do as well, I wouldn't expect that from the Lexington Hamburg Crumbl Cookie because you will be highly disappointed as was I.

Crumble Cookie is popular for several reasons. Firstly, their cookies are known for their rich, buttery flavors and soft, chewy texture, which many find irresistible. The variety of flavors offered, from classic chocolate chip to more inventive options, caters to a wide range of tastes. Additionally, Crumble Cookie's emphasis on using high-quality ingredients contributes to the overall taste and freshness of their products. The presentation of their cookies, often served warm and in generous portions, also enhances the experience, making it a memorable treat for many customers.