Wood Hall - Leeds

My family and I dined at the lounge this evening. We ordered a pizza, a burger, and bangers and mash. To our disappointment, the burger came with mayo slathered on it, which was not mentioned in the menu description. Despite my attempts to remove the mayo, it was impossible to do so completely. When I brought up the issue to the server, she consulted with the manager who came out and insisted that it was burger sauce without any mayo. This “burger sauce” clearly had a mayo base, but the manager did not acknowledge this and walked away without offering a replacement. After some time, he returned and asked if I wanted something else, but by then the argument had already marred my dining experience. I advise others to avoid this establishment if they seek good hospitality and a pleasant evening.

The location of the restaurant is excellent and the atmosphere and staff are friendly and welcoming.

Beautifully located hotel. Beautiful views. Very nice service, wonderful breakfast with a view. Great idea with snacks and water for the journey. Thank you for a wonderful time spent with the children.

On what was our first visit, we discovered that the location and view are understated. Absolutely beautiful Yorkshire surroundings. The staff are all so welcoming and informative. Shout out to Gabby, for speedy and efficient cocktail bar service. We enjoyed the restaurant atmosphere and the meal was not disappointing. Hopeful for a return visit because the view from the drawing room (formally a library) is worth it alone. Made complete with extremely thoughtful touches, from a prosecco on arrival to a gift bag of drinks and fruit on departure.

Visited the spa for a celebration with friends. I can honestly say that the massage I received was the best I have ever experienced. Fantastic. We had a brilliant time enjoying the views from the outdoor seating while wrapped up in our robes. Louise was so attentive and lovely in all ways and made the experience extra special. Thank you for a lovely afternoon. I will certainly be recommending your lovely spa!