The Crossed Shuttle - Leeds

Today, my family and I went to this restaurant for breakfast. Unfortunately, the tables were sticky and not cleaned properly. We were even given dirty coffee cups and had to ask for clean ones. The breakfast itself was disappointing, with uncooked bacon, greasy food, and mushrooms that tasted like they had been boiled. The staff were friendly, but the food quality was below par. It's a shame because the restaurant is a nice little pub. We won't be returning anytime soon.

I visited here on a very hot weekend with my friends and family , there was probably a group of 20 of us and I honestly cannot fault the staff at all. It was extremely busy and despite the staff evidently being tired from the heat they were still doing their absolute best. I happened to interact with Callum on a few occasions after noticing a tattoo of his about him being a type 1 diabetic and striking conversation. I informed him one of our party members was also diabetic and straight away he offered to help in any way necessary in order to accommodate to them. Every time he was seen on or off the bar he had a massive smile on his face and was polite to customers, sometimes even singing to himself as he poured drinks. Callum was a star and by a mile the best wetherspoons staff member i have ever been served by. The company should be extremely proud to have such a polite and cheerful young man.

More care and attention is required I know Wetherspoons is a budget restaurant that provides extremely good value for money, however, on this occasion the standards were much lower than I would normally expect from this chain. The lady on the counter wasn't paying attention to our order and missed extra cheese from one of the burgers, we then had to send the burger back so that the cheese could be added. The manager brought the receipt to us and said it had been missed from the order so we had to pay an additional £1.40 for the cheese. In my opinion this should have been free of charge as it wasn't our fault it was missed and the additional wait time when the burger went back into the kitchen wasn't something that we should have had to have gone through. This wasn't the end of the disaster, whilst eating my burger I found a piece of greaseproof paper between the burger and the bun, this is an extremely careless error that should not be happening. I could have choked on it but fortunately I didn't. When the management was informed, my plate was immediately taken away, even though I hadn't finished my food! The staff just seemed to be rushing around everywhere and this resulted in carelessness and lack of attention. There were staff dropping cutlery on the floor too, it just wasn't a pleasant experience. The manager did offer us a free drink or dessert but we declined this as it was more about making them aware of the terrible service, we weren't looking for freebies. The food was okay, the chips were fine but my burger was very overcooked and dry. I don't think I'll be going back as there are better Wetherspoons than this one nearby.

For a smaller Spoons we think this is a great bar one of the best, staff are always friendly and quick serving. Special mention for Callum, Magenta well done hard working and always attentive for a couple of young people credit to Spoons

Me and my elderly father fell victims of Wetherspoons anti dog policy yesterday. We were sat in the mostly empty outside seating area with our well behaved, small dog sat at our feet. We were told to leave after we had finished our drinks. The barman looked embarrassed at having to enforce this silly policy. I can't think of any other pub outside areas that ban dogs. My dad is 90 ...he said it's the first time he's ever been asked to leave in 75 years of using pubs... another first for Wetherspoons!