Dunkin' - Lakeland

The drive thru line is atrocious. There’s no logic. There should be a single file line or two ordering lanes. People get road rage (witnessed on multiple occasions) if you don’t let them merge in, meanwhile you also could have had a mobile order so it makes no sense. Please find a solution to this very big problem.

Began visiting this location a couple of years ago after it first opened and unfortunately have watched in decline over time. I use to visit multiple times a week but within the last 6 months they no longer take mobile orders before 6am on fridays. Even though I always mobile order ahead of time, the waits in the drive thru continue to grow longer to the point where I had to start getting up earlier to get a coffee. This morning I mobile ordered ahead 7 minutes before I arrived. Pulled into the drive thru mobile order lane at 5:42am with 2 cars ahead of me, and didn’t pull out until 5:54. I’m not going to wait 12 minutes for a coffee and this location continues to make me late for my own job. Staff is usually friendly though and always remember me.

The drinks me and my kids ordered were nasty. This place use to be good, Seems run down. I would rather go to Starbucks and pay more I had to throw everything I ordered away. Do not recommend this Dunkin Doughnuts area.

The donuts are quite small compared to other donut places. Customer service here I wouldn't say is amazing, but they get the job done.

Over staffed with 9 employees. 15 minuite wait for on the go orders. Confusion in the pic up area. Little communication from employees. Customers standing aroux wondering what's going on. Employees with hands in pockets. Very clean, good location.