Panera Bread - Lady Lake

This was our first visit, today at about 4:30. I just wanted some hot drinks and snacks. I'm looking for a green tea and a coffee. Our server brought an ice drink and a coffee cup. When we explained that we wanted a hot green tea, she said it was. Then I had to buy another drink, not know what happened to the iced tea. Our server took it and that was the end. This time we never got a smile or a thank you. It seemed like we were a burden for them. I don't know why she's in the hospitality industry because she's certainly not friendly for customers and definitely cost the business money.

This location is great! It's always so crazy busy and the staff do so much to keep it running smoothly and it's not as busy as it looks. Also the order on the app is brilliant, my order is always fresh and correct every time!

Order online. Strawberry poppy salad. Pick two Mediterranean veggy with chicken noodle soup. I have some noodles at home in the soup NO CHICKEN in it. Anointed to extreme. The sandwich was thrown together. Salad had NO CHICKEN. Not used by other Panera locations. Someone has to bring their act together. Being short is not an excuse for this Scottish food preparation.

Very bad experience at this point. I ordered a warm bowl and cashier said the discount I had for soup. I didn't want soup, so I went on with the order of a Mac and cheese dish. Then she said my discount would work for Mac and cheese dish. Another employee said it wasn't for the original shell she wanted. So I said okay I want Baja chicken warm bowl and Mac and cheese bowl. She asked if I wanted big for Mac and cheese dish, I said, please. Once the food was ready, they had only made a big Mac and cheese, no bowl. I questioned it and the cook was very rude and said if you want the bowl I have to take back half of the Mac and cheese. I'm sorry I don't understand. She said only half the amount of Mac and cheese goes into a bowl. She said I can buy a bread bowl on the side or she can take back half of the Mac and cheese and give me a bowl. I said we just want to try the bowl. She continued to argue with me. Then I said I can trade my chips for pieces of bread. Then I sat down to eat and my warm rice bowl was disgusting. There were two huge pieces of hard rice. As in half, the rice was hard and glued together like a brick. I spoke to a man and long, behold, the manager was the rude cook. She said you want it to be done again or a refund. I ate the bowl well, at least what was edible. Go back to this place. All personnel need retraining.

We frequent the store at Sumter Landing and have never eaten here. Friendly staff, seems to us larger and the selection of danish was greater here than at Sumter Landing. Fuji Chicken salads were perfect, store was cleanish (as best as they ever are). We ate in and had real dishes and metal utensils as opposed to Sumter Landing which for some time was sering DINE IN with takeout food in plastic tins, plastic utensils and salad dressing separate. WE WILL BE BACK to Spanish Springs store again.