Panera Bread - Kansas City

We just came out of the position of the church around there were two small youngs with their electronics stretched out on two tables. we were around 40 minutes and no one checked them. the manager came by and pretended they didn't know who they were. When we finished, the young ran into the back of the kitchen. when we went to the car, the back door of the restaurant was open and the young sat in 100 degrees on the pavement. the floors had mumbling everywhere.

As a former Panera employee, I 'd advise against giving them your business the way things are. Panera has been on a downward spiral for years, and every time I find myself in there (which is once or twice a year) I am left in awe of how badly they treat their customers. You get fast-food service, fast-food food prep quality (sandwiches quickly slopped together) and bougie prices. My recent visit at this location was terrible. A guest and I both ordered a Frontega Chicken sandwich and some soups. The French Onion soup was more fat than liquid, so a bowl of onion gravy. There was no fresh basil on the sandwiches, no mention of it by the staff. May as well have been out of a sauce and not said anything because ingredients like basil have a strong flavor that really adds something to the sandwich, and are part of what make these sandwiches different than places like Subway (and partially accounts for the bougie pricing). Without these sort of inspired ingredients it 's pretty much just an overpriced yet typical chicken and cheese sandwich. When employees were asked about it they said they were just out of basil, no replacement or compensation offered, though I 'm sure it factors into the price. Prices go up while the amount of meat on your sandwich goes down. Aside from this, the guy yelling orders sounded like he was yelling at misbehaving kids, really disconcerting. Long gone are the days of the vibrating buzzers, or god forbid, an intercom system or some table number cards so you can dine in relative peace. Overheard an employee through the paper-thin kitchen wall using profanity and complaining about problem customers. Get these people a break room. An employee (possibly the same one) loudly reminded another employee to ask every customer if they want to round up their order amount to donate to some cancer fund. Could you make customers feel like any more of a commodity and an inconvenience here? I won 't be going back to find out. The only improvement I 've seen here in several years is that the new renovated locations don 't look like you 're dining in a 90s health food store, and there are now self-ordering kiosks so you can jump those indecisive customers ahead of you in line. Everything else was a big step down. This place is just a money drain for those undiscerning enough to eat there. Their bakery products have always been pretty good quality, but their dining menu and service have been a disgrace for years now.

We ordered a hot sandwich two smoothies. Received my sandwich had to wait 10 minutes for our smoothies.Typically the smoothies are done before the sandwiches. The smoothies were watery awful! This is the worst location that I have been to. I will not return to this location!

Litteralyyyyy the best place to eat. I'll never go here and be dissapointed. Always bussin bussin. They were maybe a couple minutes late with our food and gave us free cookies... I could kiss all the employees for it, not in a weird way just in a appreciated way. Everyone deserves a raise...Xoxo- gossip girl food critic

Food was good but, Rude customer service, and very cold coffee when I ordered a hot coffee.