Firebirds Wood Fired Grill Jacksonville

Celebrated my 50th birthday. Reservation was at 6p, everyone arrived about 6:20 No one had come to the table not even to greet us the entire time. One of my girlfriends went and asked if we could get a server that wasn't until 6:46p. Moments later someone said they getting someone and around 6:55p Curtis finally walked up and asked what we wanted to drink. No apology nothing it wasn't his fault and he ended up being a great server... So one of my girlfriends said can we get your manager? We've waited all this time and NO ONE has come over. He replied no one told him it was his table. The manger NEVER came over instead Curtis offered us free appetizers. We accepted of course but there was NO ACCOUNTABILITY. Also ordered a medium well ribeye and it was served more like medium rare. Had to send it back. Very disappointed to say the least. It was a Tuesday evening no large crowd etc. Just disappointing for my 50th celebration.

Very good ribs. Service was courteous but a little slow.

Excellent restaurant with friendly and knowledgeable staff. Food is amazing and has variety of options and can do gluten and dairy free if you have dietary restrictions. I would highly recommend if you are going out with family, friends, or even a date night.Dietary restrictions: They have various dishes that you can get gluten and dairy free. Be sure to ask the staff just in case if it isn’t listed on the menu.

We ordered the special that I found on Facebook...so it was quite reasonable. This is our third visit and we have been impressed each time with the food and the service. On this trip the service was not only excellent, our waitress was very sweet and took the time to interact with us more than simply taking our orders. We will definitely return. Not only would I recommend Firebirds, I already have, and the couple we dined with this time were with us because of my recommendation.

The service was outstanding and genuine! Met the manager, he was amazing which is why I believe the staff was outstanding.