Tim Hortons - Innisfil

This is THE WORST tim hortons for getting your order correct. Then when I return the coffee made wrong, I get attitude. Yet IM THE ONE SPENDING MY MONEY, LEAST GET MY ORDER PROPER PLZ...Its not rocket

My lovable morning joint. It's great to start your day with Tim Hortons.

Poor girl making sandwiches was bombarded with orders, 4 people standing around laughing and talking and nobody could help her, spoke to day time manager and she was very rude and ignorant. She said they were all working, NOT!!! Tim Hortons is sure losing me as a customer, especially the Tim's in Stroud. Prices keep going up and quality is down.

This location needs to work on their ability to manage their mobile orders. The whole purpose is of mobile orders is to avoid line ups by placing your order in advance so when you arrive it’s ready. Not when you arrive, you inform them of your order for them to BEGIN making it.Further more, they must pay attention to how orders are made. People have dietary restrictions. If a hot latte is requested to be made with a milk substitute, please ensure it is done so. As some people may have allergies or intolerances. Furthermore, if sweetener is requested, please follow those instructions as well as some people are diabetic.Just today I ordered a hot latte and it was luke warm.Service needs improvement, especially in the mobile management department. Once improvement has been made. Customers such as myself will be happier rather than walking in anticipating issues with their orders ever time. That’s just not how customer service works and shouldn’t be.

After I asked why croissant and Tim bits are in the same bag, the guy got angry and answered that it was my fault not to tell him that those two things are for two different people. I asked the name of the manager and he started laughing at me.