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Contribute Feedback What Alex Owens likes about Pollo Loco:
This location is amazing. I had a slight issue with my order (nothing to bother writing about). The manager quickly rectified it. She was pleasant and accommodating. This is the type of costumer service everyone deserves. It says a lot that I am writing about their excellent customer service and not the mistake with my order. It happens. How it is handled is what matters. View all feedback.
What User doesn't like about Pollo Loco:
When the black or white people walk in the El Pollo loco all the Mexican staff just stare and they don't greet you. Only 2 ladies make you feel okay about ordering here. The male manager is rude rude rude. He came to the front I asked a question about a combo he didn't answer all he did was point at another staff member. Get rid of him and get a new manager View all feedback.
Food was good, served piping hot and they give you as many green sauces as you want :
This place took time to make sure your order was good ????
The food was ok they 4got my chicken their prices have gone up they don't have the hard shell chicken taco
I really enjoyed lunch. Very fresh and delicious chicken
This location is amazing. I had a slight issue with my order (nothing to bother writing about). The manager quickly rectified it. She was pleasant and accommodating. This is the type of costumer service everyone deserves. It says a lot that I am writing about their excellent customer service and not the mistake with my order. It happens. How it is handled is what matters.