Catello's Italian Art Cuisine Indy

We came and sat for 20 minutes and never had a server to the table. we sat at the door that opened and closed all the time. we went to the reception and asked for a repetition, as I was very cold and just came over a virus. they refused to respect us. when we decided to go easy, 20 people were in front with reservations and waited to sit. 10 more people outside. the woman at the reception was very rude and told the people if they were not happy, they could just go. they had significantly overbooked the restaurant and had insufficient waiting staff, which was completely overwhelmed. when we checked in, there was a very unfriendly sign that a party of 2 should not stay more than 45 minutes. Of course, after 20 minutes we never saw a waiting staff when we were there. this is our first visit in this restaurant about 1 year. we will not be back!

Staff were totally overwhelmed by the number of guests, totally overbooked, seated in a very noisy room, no service, not even water for 20 min, then told by hostess that if we didn't like it we should leave, which is what we did and will not go back

We dined at Catello's Italian Art Cuisine Indianapolis location with two other couples on New Year's Eve (12/31/22). All of the avaiable tables were filled. Much to our surprise we learned that they were closing the Indianapolis location the following day. To their credit, the quality of the food was still very good and the staff, who were largely faced with losing their jobs at the close of the evening, were friendly and very attentive. The food service was slow but that was entirely attributable to being understandably understaffed. Accordingly, we highly recommend that you try their Pendleton, Indiana location, which we intend to do!

Angela was taking names of people who had reservations at the entrance. We, along with several other parties, had reservations at 7:45 and evidently the earlier seated parties were still lingering at their tables causing a large crowd at the entrance waiting to get in. Angela got frustrated and became very condescending with all of us, saying that if we don't like it we can leave and go down the street! She was very rude and projected a very bad image for your restaurant. Your espresso/coffee machine was broken and we were unable to get coffee after our meal not good for New Year's Eve.

Shrimp scampi was bland. Three of the clams or mussels in the mixed seafood pasta were not open. Never should have been served. The tomatoes on Caprese salad lacked flavor. Hardly any basil on the salad. I loved the atmosphere of main dining room but food was not impressive especially given the price point.