Augie's Pizza - Independence

Have ate here a couple times in the last few weeks while staying in Independence. Our pizza was great! Staff were super friendly. Prices are pretty good also.

We ordered a large pepperoni pizza, a large socrates pizza, a medium cheese pizza, and 5 chicken wings. The order total was $63.55 after we applied a $4 off coupon. The Socrates pizza was $27, which was very expensive for the value we were getting. The cheese on our pizza kept falling off, and the large pepperoni pizza turned out to be a large cheese pizza, which was a letdown. Overall, the quality of our food was much lower than what we were used to in comparison to other Augie locations. Since there was a mistake in the order, I called them back, and I was given a voucher from the owner to use for the wrong pizza, which was nice. They said they would write down my info, and when I called back, they would be able to see the amount and my name so I could apply for the voucher. When I called back 4 days later to use the voucher, the lady on the phone was incredibly rude. Her behavior worsened my experience and made me consider writing a negative review. She told me to write whatever I wanted and immediately hung up on me. Overall, the other Augie's location in North Royalton stands out with its friendlier customer service and significantly higher quality food. Given this stark contrast, I would strongly advise potential customers to steer clear of this place.

Haven't had pizza this bad in a long time. Flavorless and cheese was nasty rubber. Would not recommend.

The girls working were so sweet. The pie is perfect. In town for a conference. So happy when I realized there was an Augie's near me!

I've been eating their pizza since the 1990's! The BEST!!! If you're thinking of ordering their pizza, just do it!!