Domino's Pizza - Huntersville

The food at this restaurant is reasonably priced and of good quality. The online ordering system was very easy to use, quick, and accurate. I placed my order online and left my house right away. Within 10 minutes, I arrived at the restaurant and my food was already prepared. It was served hot and crispy.

We placed an order for pizza at 11:30 a.m. and waited for 1 hour with no sign of our order. When we called the restaurant to inquire about the delay, they informed us that the driver was just 30 minutes away, even though we are only 5 minutes from the restaurant. The manager was rude and unhelpful in resolving the situation. Nathan, who claimed to be the manager, laughed at us despite us being loyal customers. We have always ordered from this restaurant, but we will not be doing so again due to this terrible service and failure to deliver our pizza.

Let me tell you something. I could say it was a hectic day and they weren't prepared for it, but they handled every order, pickup, and complaint with the utmost respect and courtesy. I was warmly welcomed when I arrived. I informed them that my order might be delayed, but they assured me it would be ready. They appeared to be a cohesive team, working together seamlessly to address any issues, and I didn't have to wait long at all. I have never had a negative experience at this restaurant, but this was my first time being truly impressed by the entire team.

Ordered pizza online, for delivery. Estimate says 50-60 minutes. An hour later it still said in prep Called store to check on this, phone goes straight to hold music, no answer. Finally drove to store, still with phone on hold. Now at an hour twenty minutes. Told pizza just in oven now. Twenty minutes after that, finally get pizzas. Told there would be no charge. Guess what--we got charged! For pizzas AND DELIVERY AND TIP!!! And, the pizzas were terrible, not enough sauce to taste, toppings barely there or entirely missing. Made several complaints, including emailing the Director of Operations for Dominoes, Kyle, as he requested. No refund, no response, no nothing. Just don't buy here. There are plenty of other pizza places around.RESPONSE TO KYLE'S REPLY BELOW: I have been emailing you at that address, as you instructed me to, since January 10th. Have also sent you repeated messages on Facebook, where you also put this same type of reply, and told me to email you. You haven't answered any of them. No answer to the emails, no answer to the messages, no answer to the posts. And no, I would not agree that this was not the norm. Just the worst.FURTHER UPDATE: Did email Kyle again, twice. Not a word in reply. Don't be fooled by his fake concern. Once they have your money, they don't care what they give to you, or do to you. Plenty of other pizza places around. Go to any of them.

The food at this restaurant is good and reasonably priced. The online ordering system was simple, fast, and accurate. I placed my order online and quickly left my house. I arrived at the store within 10 minutes and my food was just coming out of the oven, hot and crispy.